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Free course template · US federal

Fair claims settlement practices: Timely, honest and documented claims decisions

A ready-made course, live deck and two surveys for claims handlers. AhaSlides tracks progress, completion and scores for you. 40 minutes, 6 lessons. Last reviewed 28 October 2026; not legal advice.

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Course outline at a glance

  • A water damage claim at an invented insurer, Northwind Mutual, sits unacknowledged while the handler, Kim, is off sick; the claimant calls three times and is told "it's with the team"
  • What should have happened?
  • Timeline
  • Quiz

  • What regulators look for
  • Terms
  • Accordion
  • Flashcards
  • Matching quiz

  • Six steps
  • File checklist
  • Process
  • Checklist
  • Quiz
  • Multi-select quiz

  • Back to Kim's claim
  • A low first offer
  • Fair or unfair
  • Scenario
  • Sorting activity
  • Matching quiz

  • When pressure meets fairness
  • The vulnerable claimant
  • Process
  • Scenario
  • Quiz

  • Your next steps
  • Process
  • Quiz

Try some questions from the course

Question 1 of 3

Mr Rao was told "It's with the team" three times. What was missing?

 

Mr Rao needed information, not reassurance. A fair status update says what is happening, what the insurer still needs and when he can expect the next step. Speed alone would not have fixed the silence.

Lesson 1, The claim that sat for six weeks, teaches this. See the outline

Question 2 of 3

A call with the claimant ends. What do you do next?

 

The file is the memory of the claim. A note made straight away, with the date and next step, is what lets a colleague or a regulator see the claim was handled fairly.

Lesson 3, The fair claim journey, teaches this. See the outline

Question 3 of 3

A colleague says the team target means "keep payouts down this month". What should you do first?

 

A target should never change what a claim is owed. Recording and raising it early is the safe, blame-free step, and it gives your supervisor the chance to correct it.

Lesson 5, Speak up and apply, teaches this. See the outline

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Learners earn a certificate

Your organisation

Certificate of completion

This certifies that

Alex Morgan

has completed

Fair claims settlement practices: Timely, honest and documented claims decisions

Completed on12 October 2026
Sample certificate with a placeholder learner name.

Style 1 of 6: Slate mono

Everyone who finishes gets a certificate with their name, the course title and the completion date. Add your own logo, colours and signer.

Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 9 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's answers to the quizzes and activities in the course.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 40 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: The claim that sat for six weeks · 7 min

    Before you begin · A water damage claim at an invented insurer, Northwind Mutual, sits unacknowledged while the handler, Kim, is off sick; the claimant calls three times and is told "it's with the team" · What should have happened?

  • Lesson 2: Unfair practices in brief · 7 min

    What regulators look for · Terms · Check

  • Lesson 3: The fair claim journey · 7 min

    Six steps · File checklist · Check

  • Lesson 4: Grey areas · 7 min

    Back to Kim's claim · A low first offer · Fair or unfair

  • Lesson 5: Speak up and apply · 7 min

    When pressure meets fairness · The vulnerable claimant · Check

  • Lesson 6: Final assessment and completion · 5 min

    Your next steps · Practice

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

Every year , at onboarding for claims roles, and after a regulator market conduct finding.

Claims handlers, adjusters, claims supervisors and claims customer service staff; run by the claims training or compliance lead.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Claim time standards
  • Approved materials link
  • Compliance contact
  • Reporting route
  • Jurisdiction rules link
  • LMS or record system
  • Course URL
Then edit anything else you like: wording, scenarios, your logo.
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Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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