Lesson 1: Why credit reports are regulated · 7 min
Before you begin · The players · Check your understanding
Three pieces that work together
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 2 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What would you do?A manager asks you to 'just check' the credit of a former customer who closed every account last year and has not applied for anythingDecline politely, explain there is no permissible purpose, and raise it if pressedPull it, since the manager askedPull it but do not save a copy
Live deckQuiz · 4 slidesContent · 1 slideWord cloud · 1 slideScale · 1 slide
Feedback surveyHow much do you agree with each statement? I can:How often do you pull reports, send credit decisions or handle disputes?What do you most want to get from this course?Overall, how would you rate this course?
6 lessons, about 40 minutes
What learners can do at the end of each lesson. Minutes are an estimate.
Lesson 2: Permissible purpose · 7 min
When you may pull a report · Allowed or not allowed? · Practise
Lesson 3: Adverse action and risk-based pricing · 9 min
What counts as adverse action · What a notice contains · Risk-based pricing · Check your understanding
Lesson 4: Disputes and accuracy · 7 min
Two ways a dispute arrives · The dispute workflow · Practise
Lesson 5: Handling report information safely · 5 min
Storage, sharing and disposal · Escalation
Lesson 6: Final assessment · 5 min
Final assessment · Course complete
Often taught together
Courses teams often run alongside this one.
Banking & Financial Services Training
Responsible lending, credit assessment and collections (opens in a new tab)
Banking & Financial Services Training
Investment advice: Client risk profiling and suitability (opens in a new tab)
Banking & Financial Services Training
Life, health and pension advice: Needs-based selling and product rules (opens in a new tab)
Also listed in
Banking & Financial Services Training US federal AhaSlides Financial services Banks & credit unions Regulated & licensed firms Legal, compliance & risk Customer service & support Finance & accounting Frontline & customer-facing staff
Common questions
Yes. The course, the live deck and all three surveys are free. Claiming the template into your AhaSlides account is free too.
Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.
At onboarding or as continuing professional development, with a yearly refresher (best practice).
Loan officers, underwriters, account-opening, collections and disputes staff; run by compliance or training teams.
Record completion in your own LMS or record system, so you can show who finished the course and when.
Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.
Your own details, each highlighted inside the course:
- Link to your live session deck
- Link your notice templates
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