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Free course template · Global

General insurance product knowledge and policy servicing

A ready-made course, live deck and two surveys for customer-service agents. AhaSlides tracks progress, completion and scores for you. 40 minutes, 6 lessons. Last reviewed 21 October 2026; not legal advice.

By Dave Bui

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General insurance product knowledge and policy servicing: try 3 questions

Three questions from this course. Pick an answer, then see why.

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Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 10 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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The General insurance product knowledge and policy servicing course as a learner first sees it

Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's answers to the quizzes and activities in the course.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 40 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: How insurance works · 7 min

    Before you begin · A first call · Risk, premium and cover

  • Lesson 2: Motor, home and liability cover · 7 min

    Three everyday covers · What is covered? · Terms

  • Lesson 3: Commercial and specialty lines · 7 min

    Commercial lines in one page · Which business needs what? · Check

  • Lesson 4: Grey areas: which policy responds? · 7 min

    Scenario · Scenario · Which policy responds?

  • Lesson 5: Servicing, speaking up and applying · 7 min

    Service steps · Speaking up · Scenario

  • Lesson 6: Final assessment · 5 min

    Practice · Completion

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

In the first month for new joiners, and when the product range changes.

Customer-service agents, junior brokers and new-joiner cohorts at insurers and broker networks; run by the learning or compliance owner.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Compliance contact
  • Policy link
  • Speak up route
  • Jurisdiction and regulator
  • LMS or record system
  • Approved product list
  • Course URL
  • Live session URL
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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