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Free course template · Global

Handling patient complaints in primary care: Listening, resolving and responding well

A ready-made course, live deck and three surveys for reception. AhaSlides tracks progress, completion and scores for you. 35 minutes, 6 lessons, 10-question final check. Last reviewed 13 November 2026; not legal advice.

By AhaSlides

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Handling patient complaints in primary care: try 3 questions

Three questions from this course. Pick an answer, then see why.

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Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 2 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's result on the 10-question final check, against the 80% pass mark.

  • What landed

    Survey results show what people took away and what to change next time.

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6 lessons, about 35 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: Why complaints help · 7 min

    Before you begin · A fictional complaint that grew · Check your understanding

  • Lesson 2: At the desk and on the phone · 7 min

    Listen, acknowledge, ask, act · Sort it · Practise

  • Lesson 3: The formal procedure · 7 min

    Who handles what, and when · Complaining for someone else · Check your understanding

  • Lesson 4: Writing the response · 6 min

    What a good response contains · Say this, not that · Practise

  • Lesson 5: Learning · 4 min

    Logging and themes · Check your understanding

  • Lesson 6: Final assessment · 4 min

    Final assessment · Course complete

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Often taught together

Courses teams often run alongside this one.

Also listed in

  • HIPAA & Healthcare Compliance Training
  • Global
  • AhaSlides
  • Healthcare & life sciences
  • Clinics, GP & dental practices
  • Regulated & licensed firms
  • Nurses & clinical staff
  • Customer service & support
  • Office & admin staff
  • Frontline & customer-facing staff
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Common questions

Yes. The course, the live deck and all three surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At onboarding or as continuing professional development, with a yearly refresher (best practice).

Reception, practice management, nursing and clinical staff in GP surgeries, dental practices and clinics; run by practice managers or complaints leads.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Link to your live session deck
  • Link your complaints procedure
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and all three surveys into your AhaSlides account in one click.

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