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Free course template · Global

Insurance claims handling and underwriting decisions

A ready-made course, live deck and two surveys for claims handlers. AhaSlides tracks progress, completion and scores for you. 40 minutes, 6 lessons. Last reviewed 21 October 2026; not legal advice.

By Dave Bui

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Insurance claims handling and underwriting decisions: try 3 questions

Three questions from this course. Pick an answer, then see why.

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Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 11 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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The Insurance claims handling and underwriting decisions course as a learner first sees it

Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's answers to the quizzes and activities in the course.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 40 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: Why careful claims and underwriting matter · 7 min

    Before you begin · A busy morning · Two sides of one promise

  • Lesson 2: Underwriting: appetite and terms · 7 min

    Risk selection · Terms that change cover · Accept, refer or decline

  • Lesson 3: Claims: from first notice to settlement · 7 min

    First notice of loss · Put the claim steps in order · Settlement and recovery in outline

  • Lesson 4: Grey areas: accept, refer or decline · 7 min

    Scenario · Scenario · Decide

  • Lesson 5: Communicate, speak up and apply · 7 min

    Talk to the customer · Who to tell · Scenario

  • Lesson 6: Final assessment · 5 min

    Practice · Completion

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At onboarding for claims and underwriting roles, and yearly or when appetite or rules change.

Claims handlers, underwriters, underwriting assistants and broker service teams; run by the learning or compliance owner.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Compliance contact
  • Policy link
  • Speak up route
  • Jurisdiction and regulator
  • LMS or record system
  • Underwriting guide link
  • Claims procedure link
  • Course URL
  • Live session URL
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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