Lesson 1: Why internal audits matter · 7 min
Before you begin · Lena audits purchasing for the first time. The team says "we have never had a complaint, so all is well". She has to decide what evidence to ask for · Is silence satisfaction?
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 9 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Lena audits purchasing for the first time. The team says "we have never had a complaint, so all is well". She has to decide what evidence to ask for · Is silence satisfaction?
Principles · The clause map · Check
Plan, do, check, act · Audit steps · Check
Match evidence to process · Objectives not tracked · Risk and leadership
Findings and reports · Combined audits
Practice