Lesson 1: From enquiry to settlement · 7 min
Before you begin · A new file · Evidence first
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 10 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · A new file · Evidence first
The document pack · What does each document prove? · Spot the inconsistency
Reading a credit report · Serviceability in four steps · Check
Scenario · Scenario · Match and sort
Settlement checks · Speaking up · Scenario
Practice · Completion