Lesson 1: Why MSPs are a target · 8 min
Before you begin · One provider, many clients · What the joint advisory asks of MSPs
Three pieces that work together
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 2 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What would you do?You have written a clean-up script for one client. In the remote management tool, the target is set to 'all devices', which includes every clientChange the target to that client's devices only, test on one device, then run it with a ticket referenceRun it as is, since it is harmlessRun it at night when no one notices
Live deckQuiz · 4 slidesContent · 1 slideWord cloud · 1 slideScale · 1 slide
Feedback surveyHow much do you agree with each statement? I can:How often do you use remote tools to work in client environments?What do you most want to get from this course?Overall, how would you rate this course?
5 lessons, about 40 minutes
What learners can do at the end of each lesson. Minutes are an estimate.
Lesson 2: Securing the tools we share · 11 min
Remote tools hardening checklist · Strong sign-in and per-client credentials · Safe or unsafe tool use? · Check your understanding
Lesson 3: Separating clients · 8 min
Tenant separation and delegated admin · Practise · Our own vendors
Lesson 4: When something goes wrong · 8 min
Suspected compromise of a shared tool · Practise · Rules on MSPs
Lesson 5: Final assessment · 5 min
Final assessment · Course complete
Often taught together
Courses teams often run alongside this one.
Security Awareness Training
Security awareness essentials (opens in a new tab)
Security Awareness Training
Phishing & social engineering (opens in a new tab)
Security Awareness Training
PCI DSS awareness for card-handling staff (opens in a new tab)
Also listed in
Security Awareness Training Global AhaSlides Technology & telecoms IT services & MSPs Security teams IT teams
Common questions
Yes. The course, the live deck and all three surveys are free. Claiming the template into your AhaSlides account is free too.
Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.
At onboarding or as continuing professional development, with a yearly refresher (best practice).
MSP engineers, technicians and service delivery managers with access to client tenants and remote tools; run by the MSP's security lead or owner.
Record completion in your own LMS or record system, so you can show who finished the course and when.
Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.
Your own details, each highlighted inside the course:
- Link to your live session deck
- Link your hardening checklist
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