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Free course template · US federal

Flood insurance training for agents: Selling and servicing NFIP policies

A ready-made course, live deck and two surveys for property and casualty agents and customer service staff. AhaSlides tracks progress, completion and scores for you. 40 minutes, 6 lessons. Last reviewed 28 October 2026; not legal advice.

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Course outline at a glance

  • A homeowner, Dana, renews her homeowners policy and says she does not need flood cover because her house "isn't in a flood zone"; heavy rain floods her basement two months later
  • What would you say?
  • Timeline
  • Quiz

  • The basics
  • Terms
  • Accordion
  • Flashcards
  • Matching quiz

  • Five steps
  • Offer checklist
  • Process
  • Checklist
  • Quiz
  • Multi-select quiz

  • Back to Dana
  • A storm is coming
  • Covered or not
  • Scenario
  • Sorting activity
  • Matching quiz

  • After a flood
  • The upset customer
  • Process
  • Scenario
  • Quiz

  • Your next steps
  • Process
  • Quiz

Try some questions from the course

Question 1 of 3

Dana said her house is not in a flood zone. What is the most useful thing to do next?

 

The most useful reply explains the risk in plain words and gives Dana a quote, so she can decide with the full picture. Agreeing with her, or leaving flood out, means she never gets to make an informed choice.

Lesson 1, "I'm not in a flood zone", teaches this. See the outline

Question 2 of 3

A customer says, "I'll think about it" after hearing the flood offer. What do you record?

 

Record what really happened: flood was offered and the customer wants time. Do not record a decline they did not give, and do not leave the offer unrecorded.

Lesson 3, The flood conversation, teaches this. See the outline

Question 3 of 3

A customer calls just after floodwater has gone down. What helpful first step can you take?

 

Help the customer report the loss and ask for photos and a list of damaged items. This supports the claim without promising what will be paid.

Lesson 5, Speak up and apply, teaches this. See the outline

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Flood insurance training for agents: Selling and servicing NFIP policies

Completed on12 October 2026
Sample certificate with a placeholder learner name.

Style 1 of 6: Teal humanist

Everyone who finishes gets a certificate with their name, the course title and the completion date. Add your own logo, colours and signer.

Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 9 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's answers to the quizzes and activities in the course.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 40 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: "I'm not in a flood zone" · 7 min

    Before you begin · A homeowner, Dana, renews her homeowners policy and says she does not need flood cover because her house "isn't in a flood zone"; heavy rain floods her basement two months later · What would you say?

  • Lesson 2: Flood cover in brief · 7 min

    The basics · Terms · Check

  • Lesson 3: The flood conversation · 7 min

    Five steps · Offer checklist · Check

  • Lesson 4: Grey areas · 7 min

    Back to Dana · A storm is coming · Covered or not

  • Lesson 5: Speak up and apply · 7 min

    After a flood · The upset customer · Check

  • Lesson 6: Final assessment and completion · 5 min

    Your next steps · Practice

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

Before an agent first sells flood cover, yearly before the hurricane and flood season , and when the NFIP rating method or rules change.

Property and casualty agents and customer service staff who sell or service flood insurance; run by the sales training lead.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Approved materials link
  • Compliance contact
  • Reporting route
  • Licensing or ce contact
  • Jurisdiction rules link
  • LMS or record system
  • Course URL
Then edit anything else you like: wording, scenarios, your logo.
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