New York retail worker safety act - Workplace violence prevention
A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 11 details that are specific to your organisation.
- Length
- 35 min
- Lessons
- 7 lessons
- Frequency
- At hire + annually
- Last reviewed
- 8 Oct 2026
Customer at returns desk without a receipt starts yelling and slams the counter
Try it: this is one of 16 interactive activities in the course.
What's included
Three pieces that work together
Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.
Self-paced course
Short lessons with real workplace scenarios, not walls of text.
- 7 lessons, about 35 minutes
- 4 video slots (you add the videos)
- Process, sorting activity, accordion, flashcards and quizzes
- 12-question final check, 80% to pass
Live session deck
An AhaSlides presentation to run after the course, in person or online.
- 11 slides
- Quiz, poll, word cloud, scale slides
- A closing slide for your contacts
Two surveys
Find out what landed, and whether people use it on the job.
- Post-course feedback, about 2 minutes
- 30-day check-in
- Anonymous by default
- Results feed your next refresher
Learning objectives
At the end of this course, learners can
Built to the law Each objective names the requirement it comes from and the lesson that covers it.
| ID | Objective | Required by | Where it's covered |
|---|---|---|---|
| TO 1.0 | Achieve ≥ 80% on the final assessment | - | Whole course |
| LO 44.1.1 | Explain the RWSA's requirements, your employer's policy and your right not to be retaliated against + your info | §27-e (training: requirements of the Act) | Lesson 1: Why this matters |
| LO 44.2.1 | Recognise retail workplace violence risks: theft confrontations, angry customers, robbery, threats | §27-e; NYS DOL model | Lesson 2: Know the risks in a store |
| LO 44.3.1 | Take measures to protect yourself, including never chasing or stopping a shoplifter + your info | §27-e (measures to protect) | Lesson 3: Protect yourself |
| LO 44.4.1 | Use de-escalation tactics with an upset customer | §27-e (de-escalation) | Lesson 4: De-escalate |
| LO 44.5.1 | Respond to an active shooter event | §27-e (active shooter) | Lesson 5: Robbery, active shooter & emergencies |
| LO 44.6.1 | Follow emergency procedures, exits and meeting places for your store + your info | §27-e (emergency procedures) | Lesson 6: Report & get support |
| LO 44.7.1 | Report incidents and know internal and external resources + your info | §27-e policy; NYS DOL model | Lesson 7: Final assessment |
Your part: what a template can't do for you
- Language: deliver it in a language and vocabulary your people understand.
- Your workplace details: fill in the 11 highlighted fields so the course describes your own policies, contacts and locations.
- Records: record completion in your own LMS or record system.
Course outline
7 lessons, about 35 minutes
Minutes per lesson are an estimate, shared out by page count.
1Why this matters
3 pages
6 min
Why this matters
3 pages
2Know the risks in a store
2 pages
4 min
Know the risks in a store
2 pages
3Protect yourself
3 pages
5 min
Protect yourself
3 pages
4De-escalate
3 pages
5 min
De-escalate
3 pages
5Robbery, active shooter & emergencies
4 pages
7 min
Robbery, active shooter & emergencies
4 pages
6Report & get support
2 pages
4 min
Report & get support
2 pages
7Final assessment
Assessment
4 min
Final assessment
Assessment
Live deck and surveys
11 slides to run live, two surveys to close the loop
Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.
Post-course feedback: 11 questions, about 2 min
- Overall rating 5 stars
- Relevant, realistic, right length, helpful activities agree/disagree grid
- What was most useful? multi-select
- Confidence before this course, and now 1-5 scale
- Do you know your store's emergency exits and meeting place? multiple choice
- How clear is our rule on what to do (and not do) when you see shoplifting? 1-5 scale
- Which language would you prefer this training in? multiple choice
- I feel safe working my usual shifts, including opening and closing. 1-5 scale
- One thing we should change or add open text
- Would you recommend this course? NPS
30-day check-in
- Have you used what you learned since the course? multiple choice
- How confident are you today? Compare with day 1 1-5 scale
- Do you know where to find our store's workplace violence prevention policy and how to report? yes / no / not sure
- A moment where the training helped, or where you weren't sure open text
- Which topics should the next refresher focus on? ranking
Results show whether people use the training on the job, not just whether they finished it.
Make it yours
11 fields to fill in, and you're ready
Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.
- Written policy
{{POLICY_COPY_LOCATION}} - Store security measures
{{STORE_SECURITY_MEASURES}} - Theft response policy
{{THEFT_RESPONSE_POLICY}} - Exits and meeting place
{{EXITS_AND_MEETING_PLACE}} - Silent response button locations
{{SILENT_RESPONSE_BUTTON_LOCATIONS}} - Reporting channel
{{REPORTING_CHANNEL}}
Show all 11 fields
- EAP contact
{{EAP_CONTACT}} - Trainer contact
{{TRAINER_CONTACT}} - Live session URL
{{LIVE_SESSION_URL}} - LMS or record system
{{LMS_OR_RECORD_SYSTEM}} - Survey URL
{{SURVEY_URL}}
FAQ
Common questions
Can I run New York retail worker safety act - Workplace violence prevention training online?
The course itself is self-paced and online, and the live deck lets you add a live session. Whether online delivery meets your local rules depends on the law that applies to you, so check NY Labor Law §27-e or ask your own counsel.
How often is this training needed?
At hire + annually (50+ retail employees); at hire + every 2 years (fewer than 50) per chapter amendment - verify current text.
Who needs this training?
All retail store employees of NY retail employers with 10+ retail employees (cashiers, stockers, managers, loss prevention); manager tips in Lesson 5.
What records should I keep?
Record completion in your own LMS or record system, so you can show who finished the course and when. Check the retention period that applies to you in NY Labor Law §27-e.
Can I edit the content?
Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply. Keep anything your own law requires you to cover.
Related templates
Often taught together
California workplace violence prevention (SB 553)
All employees · State-Specific Safety
California injury & illness prevention program (IIPP) awareness
All California employees · State-Specific Safety
California heat illness prevention (outdoor & indoor)
Employees and supervisors · State-Specific Safety
Ready to run it?
Open the live deck to see how the session runs alongside the course and both surveys.