Lesson 1: Why nonconformities matter · 7 min
Before you begin · Lena on the packing line notices that a batch label shows the wrong date. She is unsure whether it is her place to say anything, and the shipment leaves at noon · What do you think?
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 9 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Lena on the packing line notices that a batch label shows the wrong date. She is unsure whether it is her place to say anything, and the shipment leaves at noon · What do you think?
Definition · Where they show up · Check
Sort the example · Not a nonconformity · Check
The response in order · Shipment at noon · Repeat problem
What a good report says · Bad versus good · Your route
Next steps · Practice