Lesson 1: What Regulation E is for · 7 min
Before you begin · Covered or not covered? · Check your understanding
Three pieces that work together
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 2 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What would you do?A customer calls about three card transactions they did not make. They have not reported their card lostTake the notice now, block the card, open the claim and explain the next steps and timelinesAsk them to come to the branch with ID before you do anythingTell them to dispute it with the merchants first
Live deckQuiz · 4 slidesContent · 1 slideWord cloud · 1 slideScale · 1 slide
Feedback surveyHow much do you agree with each statement? I can:How often do you take or work on electronic transfer disputes?What do you most want to get from this course?Overall, how would you rate this course?
6 lessons, about 40 minutes
What learners can do at the end of each lesson. Minutes are an estimate.
Lesson 2: Taking a notice of error · 7 min
What counts as an error · Any channel counts · Say this, not that
Lesson 3: The clock starts · 9 min
From notice to answer · Provisional credit and what the customer is told · Practise · Check your understanding
Lesson 4: Liability and scams · 7 min
How much the consumer can lose · Scams and person-to-person payments · Practise
Lesson 5: Records and escalation · 5 min
What goes in the claim file · Escalation
Lesson 6: Final assessment · 5 min
Final assessment · Course complete
Often taught together
Courses teams often run alongside this one.
Banking & Financial Services Training
Responsible lending, credit assessment and collections (opens in a new tab)
Banking & Financial Services Training
Investment advice: Client risk profiling and suitability (opens in a new tab)
Banking & Financial Services Training
Life, health and pension advice: Needs-based selling and product rules (opens in a new tab)
Also listed in
Banking & Financial Services Training US federal AhaSlides Financial services Banks & credit unions Regulated & licensed firms Legal, compliance & risk Operations Customer service & support Frontline & customer-facing staff
Common questions
Yes. The course, the live deck and all three surveys are free. Claiming the template into your AhaSlides account is free too.
Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.
At onboarding or as continuing professional development, with a yearly refresher (best practice).
Branch, contact-centre, card-services and disputes staff; run by deposit operations, compliance or training teams.
Record completion in your own LMS or record system, so you can show who finished the course and when.
Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.
Your own details, each highlighted inside the course:
- Link to your live session deck
- Link your dispute procedure
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