US federalRequired by lawNational Labor Relations Act s.7

Social media & communications policy

A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 8 details that are specific to your organisation.

See the live deckSee the full outline
Try the coursePreview the survey
Length
25 min
Lessons
6 lessons
Frequency
At hire + annually
Last reviewed
8 Oct 2026
Grey areas
What would you do?

Sales rep posts a glowing review of the company's product without saying he works there; FTC disclosure

In the course you choose a path, see what happens and get feedback. This is one of 12 interactive activities.

What's included

Three pieces that work together

Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.

Self-paced course

Short lessons with real workplace scenarios, not walls of text.

  • 6 lessons, about 25 minutes
  • 2 video slots (you add the videos)
  • Scenario, process, accordion, tabs and quizzes
  • 10-question final check, 80% to pass

Live session deck

An AhaSlides presentation to run after the course, in person or online.

  • 9 slides
  • Quiz, poll, word cloud, open-ended slides
  • A closing slide for your contacts

Two surveys

Find out what landed, and whether people use it on the job.

  • Post-course feedback, about 2 minutes
  • 30-day check-in
  • Anonymous by default
  • Results feed your next refresher

Learning objectives

At the end of this course, learners can

Each objective and the lesson that covers it.

IDObjectiveSourceWhere it's covered
TO 1.0Achieve ≥ 80% on the final assessment-Whole course
LO 74.1.1Explain why online posts can affect customers, colleagues and the companyBest practiceLesson 1: Why it matters
LO 74.2.1Describe policy rules - and the rights the policy can't take away (Section 7) + your infoNLRA s.7; StericycleLesson 2: The rules in brief
LO 74.3.1Apply a "before you post" check: confidentiality, disclosure, respect16 CFR 255.5; Reg FDLesson 3: Decision framework
LO 74.4.1Resolve grey-area posting situationsNLRA s.7; company policyLesson 4: Grey areas
LO 74.5.1Route media/press inquiries and report harmful content + your infoCompany policyLesson 5: Speak up

Your part: what a template can't do for you

  • Your workplace details: fill in the 8 highlighted fields so the course describes your own policies, contacts and locations.
  • Records: record completion in your own LMS or record system.

Course outline

6 lessons, about 25 minutes

Minutes per lesson are an estimate, shared out by page count.

ContentInteractiveVideoYou customise
1

Why it matters

2 pages

4 min
Before you beginNoteList
One post, many readersQuoteYour infoQuizVideo
2

The rules in brief

3 pages

6 min
Policy pointsAccordion
Your Section 7 rightsKey factTabs
DisclosureFlashcardsMulti-select quiz
3

Decision framework

1 page

2 min
Before you postProcess
4

Grey areas

3 pages

5 min
Scenario 1 (easy) - the product shout-outScenario
Scenario 2 (medium) - the pay threadScenario
Scenario 3 (hard) - the leaked roadmapScenarioSorting activity
5

Speak up

2 pages

4 min
Media & pressProcessYour info
Report harmful content or impersonationYour infoYour infoQuiz
6

Final assessment

Assessment

4 min
Final check10 questions80% to passCompletion page

Live deck and surveys

9 slides to run live, two surveys to close the loop

Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.

TitleTitle + agenda
PollWhich platforms do you use most?
QuizCo-workers discussing pay online is…
QuizPosting about our product?
Word cloudWhat should never be posted from work?
Content · customiseWho speaks for us
Open-endedWhich social media situation are you unsure about?
Q&AAsk the trainer anything
Closing · customiseWho to contact, and where to find more
Post-course feedback: 11 questions, about 2 min
  1. Overall rating 5 stars
  2. Relevant, realistic, right length, helpful activities agree/disagree grid
  3. What was most useful? multi-select
  4. Confidence before this course, and now 1-5 scale
  5. Before this course, did you know you can discuss pay and working conditions with co-workers online? multiple choice
  6. Do you post about our company or products on personal accounts? multiple choice
  7. How clear is it who is allowed to speak for the company? 1-5 scale
  8. I feel free to raise concerns about working conditions without fear of being disciplined. 1-5 scale
  9. One thing we should change or add open text
  10. Would you recommend this course? NPS
30-day check-in
  1. Have you used what you learned since the course? multiple choice
  2. How confident are you today? Compare with day 1 1-5 scale
  3. Do you know where to find our social media policy and media inquiry contact? yes / no / not sure
  4. A moment where the training helped, or where you weren't sure open text
  5. Which topics should the next refresher focus on? ranking

Results show whether people use the training on the job, not just whether they finished it.

Make it yours

8 fields to fill in, and you're ready

Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.

  • Comms leader quote{{COMMS_LEADER_QUOTE}}
  • Social media policy link{{SOCIAL_MEDIA_POLICY_LINK}}
  • Official spokespeople{{OFFICIAL_SPOKESPEOPLE}}
  • Media inquiry contact{{MEDIA_INQUIRY_CONTACT}}
  • Social media report contact{{SOCIAL_MEDIA_REPORT_CONTACT}}
  • Ethics hotline{{ETHICS_HOTLINE}}
Show all 8 fields
  • E.g. FINRA, HIPAA, Reg FD where applicable{{INDUSTRY_RULES}}
  • LMS or record system{{LMS_OR_RECORD_SYSTEM}}

FAQ

Common questions

Can I run social media & communications policy training online?

The course itself is self-paced and online, and the live deck lets you add a live session. Whether online delivery meets your local rules depends on the law that applies to you, so check National Labor Relations Act s.7 or ask your own counsel.

How often is this training needed?

At hire + annually.

Who needs this training?

All employees; variant: official spokespeople, marketing/social teams, and managers (adds "what you can't discipline for").

What records should I keep?

Record completion in your own LMS or record system, so you can show who finished the course and when. Check the retention period that applies to you in National Labor Relations Act s.7.

Can I edit the content?

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply. Keep anything your own law requires you to cover.

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Last reviewed: 8 October 2026Based on: National Labor Relations Act s.7 & s.8(a)(1) (29 U.S.C. 157, 158) - Stericycle, Inc., 372 NLRB No. 113 (2023) standard f…Templates are a starting point, not legal advice.

Ready to run it?

Open the live deck to see how the session runs alongside the course and both surveys.

See the live deck