Lesson 1: Why this matters · 6 min
Explain why bystanders matter and that speaking up or reporting is protected.
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 9 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Explain why bystanders matter and that speaking up or reporting is protected.
Recognise racist and xenophobic comments, including "go back where you came from" remarks, slurs and stereotypes about immigrants.
Choose one of the 5Ds that fits the situation and keeps people safe.
Use short, calm phrases in person, in chat and with customers.
Support the person affected and report a pattern.
10 questions, 80% to pass. The result is saved to the learner's record.