Lesson 1: Why the meeting could have been a message · 7 min
Before you begin · The 90-minute update · What went wrong
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 8 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · The 90-minute update · What went wrong
Purpose first · Pick the format · Check
Six steps · Order the session · Check
Choose the tool for the purpose · Match technique to purpose · Engaged or just busy?
Keep it on track · The dominant voice and the derailed item · The worrying remark
After the session · Practice