Lesson 1: Why "everyone liked it" is not enough · 7 min
Before you begin · The happy-sheet trap · What would you have asked first?
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 8 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · The happy-sheet trap · What would you have asked first?
Key ideas · The levels · Check
Five steps · Put them in order · Check
From vague to measurable · Fix the question · Check
Design for each level · Read the data honestly · Check
Report and improve · Practice