Lesson 1: Where alerts come from · 8 min
Before you begin · Rules, scenarios, models and thresholds · Check your understanding
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 2 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Rules, scenarios, models and thresholds · Check your understanding
The alert workflow · What normal looks like · Practise · Close, escalate or ask?
Common patterns · Spot the pattern · Check your understanding
A good case note · Practise · Escalating for a report
What you can and cannot say · Quality and feedback
Final assessment · Course complete
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