Lesson 1: A demo that answered the wrong question · 9 min
Before you begin · The demo · What went wrong
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 6 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · The demo · What went wrong
Positioning · Match · Check
Components · Which component?
Steps · Check
Discovery questions · Respond · Check
Escalation · Practice