Lesson 1: Why the room went quiet · 7 min
Before you begin · Two online sessions · What changed?
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 11 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Two online sessions · What changed?
Five design choices · Presence beyond the microphone · Spot the fix
Open to close · Put the flow in order · Plan check
A breakout that works · The silent group · The sound drops
Include more people · A learner needs support · When something is not a teaching issue
Close and improve · Practice