Iindidi zeNgxaki kwiNdawo yoMsebenzi, oonobangela, kunye nezisombululo | 2025 Tyhila

Why is conflict common in the workplace? Conflict is what no company expects but it just happens regardless of huge efforts to anticipate. Like the complexity of organizational structure, conflict in a work place occurs for many reasons and in different contexts that are hard to forecast.

Eli nqaku lizama ukusombulula intsomi yongquzulwano kwindawo yokusebenza ukusuka kwiimbono ezininzi kwaye ijonge kwiintlobo ezahlukeneyo zeengxabano kunye nezizathu zabo zokunceda iinkampani, abaqeshi kunye nabasebenzi bajongane nabo ngokufanelekileyo.

Isiqulatho:

• Yintoni ungquzulwano kwindawo yokusebenzela?
• Iindidi zongquzulwano kwindawo yokusebenzela, oonobangela, kunye nemizekelo
  • Ukungqubana kwemeko
  • Ungquzulwano lomsebenzi
  • Inkqubo Ungquzulwano
  • Ukungqubana kobudlelwane
• Iingcebiso ezili-10 zokuhlangabezana nokungquzulana kwindawo yokusebenzela
• Imigca engezantsi
• Imibuzo ebuzwa qho

Yintoni ungquzulwano kwindawo yokusebenzela?

Conflict in a workplace is simply the condition in which two or more individuals’ concerns appear to be incompatible, which might affect their work and position. This misalignment takes place due to opposing goals, interests, values, or opinions. They can result in tension, disagreement, and a struggle for resources or recognition. Several experts have contributed insights to our understanding of workplace conflict:

Iindidi zongquzulwano kwindawo yokusebenzela, oonobangela, kunye nemizekelo

Ukufunda iindidi ngeendidi zongquzulwano kwindawo yokusebenza linyathelo lokuqala lokujongana nazo ngokufanelekileyo. Sisizathu sokuba uAmy Gallo abhale iSikhokelo soPhononongo lweShishini laseHarvard lokuLawula ungquzulwano emsebenzini. Ukhankanye iindidi ezine eziphambili zempixano yomsebenzi ezibandakanya impixano yesimo, impixano yomsebenzi, impixano yenkqubo, kunye nokungquzulana kobudlelwane. Nantsi inkcazo ebanzi yohlobo ngalunye, izizathu, kunye nemizekelo.

Ukungqubana kwemeko

inkcazo: Impixano yobume ibandakanya ukungavisisani okuvela kumahluko wewonga elicingelwayo, amandla, okanye igunya emsebenzini, zithandwa kakhulu Ulwakhiwo oluthe tyaba lombutho. Ijikeleza kwimiba enxulumene nolawulo lwemigangatho, ukuqondwa, kunye nefuthe.

Izizathu:

• Ulwabiwo olungalinganiyo lwamandla.
• Ukunqongophala kwengcaciso kwiindima kunye noxanduva.
• Umahluko kubuchwephesha kunye namava.
• Iimbono ezahlukeneyo malunga nezimbo zobunkokeli.

imizekelo:

• Isizukulwana seminyaka eliwaka siye sanyuselwa kwisikhundla solawulo. Kodwa mhlawumbi abanye oontanga bakhe abadala abacingi ukuba wayefanele ukuba anyuselwe. 
• Iingxabano malunga negunya lokwenza izigqibo phakathi kweqela okanye iprojekthi. Ungquzulwano luvela xa amalungu eqela okanye iinkokeli zingavumelani malunga nokuba ngubani ofanele abe nelizwi lokugqibela ekwenzeni izigqibo ngaphakathi kweprojekthi okanye iqela elithile.

Ungquzulwano lomsebenzi

inkcazo: Impixano yomsebenzi ivela kwiiyantlukwano zezimvo kunye neendlela zokujongana nomsebenzi owenziwayo. Idla ngokubandakanya iimbono ezahlukeneyo ekwenzeni imisebenzi okanye ukufikelela usukelo.

Izizathu:

• Iimbono ezahlukeneyo malunga neendlela zokusebenza.
• Utoliko olwahlukeneyo lweenjongo zeprojekthi.
• Ukungavisisani malunga nokwabiwa kwezibonelelo zeprojekthi.

imizekelo:

• Team members debate the best strategy for launching a new product campaign. Some team members advocated for a heavy focus on digital marketing, while another faction within the team preferred print media, direct mail, and event sponsorships.
• Ukungavumelani kwiqela lezomthetho kunye neentengiso zijongene nekhontrakthi. Nangona iintengiso zibona injongo yokuvala isivumelwano ngokukhawuleza, iqela lezomthetho liyibona njengendlela yokukhusela inkampani.

Inkqubo Ungquzulwano

inkcazo: Ungquzulwano lwenkqubo lujikeleza ukungavumelani kwiindlela, iinkqubo, okanye iinkqubo ezisetyenziselwa ukuphumeza imisebenzi. Inkqubo yongquzulwano kukungavisisani ngendlela, efana nendlela umsebenzi ocwangciswa ngayo, ulungelelaniswa, kwaye uqhutywa njani.

Izizathu:

• Umahluko kwiinkqubo zomsebenzi ezikhethiweyo.
• Ukungalungelelanisi kwiindlela zonxibelelwano.
• Ukungavisisani malunga nokunikezelwa koxanduva.

imizekelo:

• Amalungu eqela axoxa ngezona zixhobo zisebenzayo zolawulo lweprojekthi. Amalungu eqela adideke ngokutshintsha rhoqo kunye nemingeni yokulungelelanisa izixhobo ezahlukeneyo.
• Iingxabano malunga nokuhamba komsebenzi kunye neenkqubo zolungelelwaniso ngaphakathi kwisebe. Elinye iqela lakhetha indlela ebekwe kwindawo esembindini, nomphathi weprojekthi omnye elongamele yonke imiba. Elinye iqela likhethe ulwakhiwo olunatyisiweyo, lunika amalungu eqela ngalinye ukuzimela ngakumbi kulawulo lwalo lweprojekthi.

Ukungqubana kobudlelwane

inkcazo: Ingxabano yobudlelwane inxulumene neemvakalelo zomntu. Ibandakanya iingxabano phakathi kwabantu kunye neengxabano phakathi kwabantu emsebenzini. Yimpazamo ukucinga ukuba yinto yobuqu. Idlulela ngaphaya kokungavisisani kwabantu, ukuphonononga kutshintsho oluntsonkothileyo lwentsebenziswano phakathi kwabantu emsebenzini.

Izizathu:

• Ukungqubana kobuntu.
• Ukunqongophala konxibelelwano olusebenzayo.
• Imiba edlulileyo engasonjululwanga okanye iingxabano.

imizekelo:

• Colleagues have personal disagreements that spill into professional interactions. He or she snaps at their colleague or raises their voice, and the person feels like they are being disrespected.
• Amalungu eqela ebefumbethe inzondo ngenxa yeengxabano ezingasonjululwanga zangaphambili. Olu ngquzulwano luye lwakhula ngokuhamba kwexesha, luchaphazela kakubi impilo-ntle yomntu kunye namandla eqela.

Iingcebiso ezili-10 zokuhlangabezana nokungquzulana kwindawo yokusebenzela

Uyisingathe njani ingxabano emsebenzini? Nanga amanye amacebiso okujongana nongquzulwano emsebenzini, ingakumbi kubantu.

Sukwenzanto

UJeanne Brett kuMntla-ntshona ubiza oku kukhetho lwentlama, apho ukhetha ukungasabeli ngokukhawuleza Umzekelo, ukuba umntu uthi into ekrwada kuwe, ungenzi nto ngayo. Ngenxa yokuba ithuba lokungabi nangqiqo njengabo liphezulu, kwaye alinako ukusombulula ingxabano nangaliphi na ixesha.

Thatha ikhefu

Ngamanye amaxesha, eyona nto ingcono onokuyenza kukushiya ungquzulwano ngasemva kwaye ube nexesha lokucinga ngalo emva kokuphola. Ingakumbi emva kokuba ulele kamnandi, kudla ngokukhokelela kwincoko eyakhayo. Ayisiyonto yokuphepha, ingqondo yakho ifuna nje ixesha lokufumana umbono. Unokuthi: "Ndiyafuna ukuyicombulula le nto. Kodwa ngoku, andikakulungeli ukuyenza loo nto ngoku. Ngaba singathetha ngayo ngomso?"

Yithethe Ngokungathanga ngqo

Kwiinkcubeko ezininzi, njenge-US kunye neenkcubeko zeofisi ezithile, ukulungisa impixano ngokungangqalanga kunokuba lukhetho olusebenzayo. Ngokomzekelo, ukuba nogonyamelo kunokubonakaliswa ngokuvakalisa iimvakalelo ezingakhiyo okanye inkcaso ngokungangqalanga. Kunokuba balungise ingxabano ngokuphandle, abantu banokudlulisela ukunganeliseki kwabo ngezenzo ezichuliweyo, ukuphoxa, okanye ezinye iindlela ezifihlakeleyo. Apho ungquzulwano oluthe ngqo lungayi kukufumana into oyifunayo, le ndlela ingaqhelekanga inokusebenza.

Misela Usukelo Ekwabelwana Ngalo

Ukujongana ngqo nongquzulwano, kubalulekile ukufumana injongo efanayo. Ukuseka amajelo onxibelelwano acacileyo kunokubaluleka ekusombululeni iingxabano ngokufanelekileyo. Cinga ngokusebenzisa imigca emihle yokuvula ukuqalisa incoko kwaye uyiqhube. Xa nikwazi ukuseka izinto enivumelana ngazo, niya kuba kwimeko ebhetele yokusebenzisana kunye nokusombulula ingxaki.

Phuma kubudlelwane

Oku akusoloko kusenzeka, kodwa ungazama ukuba ungquzulwano lunzulu ngokwenene. Cinga ngokushiya umsebenzi, kwaye ujonge amanye amathuba emisebenzi. Ithuba lokufumana umphathi omtsha, okanye ukwabelwa omnye umsebenzi owahlukileyo olingana nawe liphezulu.

Qala kwakhona

Ukwakha kwakhona intlonipho kumntu obandakanyekileyo kunokuba linyathelo elikhawulezileyo. Usenokuphinda uyihlonele loo mntu nokuba yintoni na eyenzeke kwixa elidlulileyo, lixesha lokuqhubela phambili nembono entsha. Unokuthi into enje: "Ngaba sinokuthetha malunga nendlela yokuphelisa oku kungavisisani ukuze sobabini senze oko?"

Cela Ingcebiso

Ukuba uqhubana nomntu ongekho ngqiqweni, enye indlela yokuhlangabezana nale meko kukubonisa ukuba benizama ukucombulula ingxaki kunye kangangethuba elithile, kodwa kubonakala ngathi akukho nkqubela yenziwayo. Unokucela iingcebiso zabo malunga nento omele uyenze: "Ngaba unayo nayiphi na ingcebiso malunga nento endimele ndiyenze?" Le ndlela inyanzelisa umntu ukuba acinge ngayo ngokwembono yakho. Kuyanceda ukuguqula iitafile kancinci kwaye ungenise umntu ekusombululeni imiba.

Cela uMphathi ukuba angene

Ukuba imeko ithintela omnye wenu ekwenzeni umsebenzi wenu, kungafuneka nifune uncedo kubaphathi benu ukuze nifumane isisombululo. Ukucela ukungenelela kwabo kunokuzisa imbono engathathi hlangothi kwaye kuququzelele isisombululo.

Khuthaza ukwakhiwa kweQela

Eli cebiso lenzelwe iinkokeli. Ukomeleza unxibelelwano phakathi kwabantu kunokuba negalelo kwimeko ephilileyo yokusebenza kunye nokulindela ukuvela kwengxabano. Ngokwenene, ukuzibandakanya imisebenzi yokwakha iqela inceda ukwakha ubuhlobo kunye nokuthembana phakathi kwamalungu eqela.

Uqeqesho rhoqo

Host some training about conflict resolution. A well-trained team is better equipped to recognize and address potential conflicts before they become major disruptions. It helps promote a team culture and growth mindset. Team members with a growth mindset are more likely to approach conflicts with a constructive attitude, seeking solutions rather than placing blame.

Imigca engezantsi

"Abahlobo bakho abasenyongweni inokuba ngabo bonke ubukhe wasilwa nathi". Ukuba asikwazi ukuyisusa ngokupheleleyo, ngokuqinisekileyo sinokuthatha amanyathelo akhawulezileyo ukuyilawula kwaye siyithobe ngokufanelekileyo.

Imibuzo ebuzwa qho

Nguwuphi umzekelo wemeko yongquzulwano emsebenzini?

Eminye imizekelo eqhelekileyo yongquzulwano lwasemsebenzini bubundlavini, ucalucalulo, nongcungcuthekiso, nto leyo eyingozi kwimpilo-ntle yabantu kunye nemekobume yendawo yonke yomsebenzi, kwaye ifuna ingqwalasela ekhawulezileyo nokungenelela.

Uthetha njani ngongquzulwano emsebenzini?

Xa ukungaboni ngasonye kusenzeka emsebenzini, kunokuba sikuphephe, kubalulekile ukuyilungisa ngokuphandle loo ngxabano ngendlela eyakhayo. Unxibelelwano olusebenzayo malunga nongquzulwano lwasemsebenzini lubandakanya ukukhuthaza oogxa babo ukuba babone izimvo zabo kunye neenkxalabo zabo kunye nokukhuthaza unxibelelwano olusebenzayo kwiingxabano zasemsebenzini.

Zeziphi iindlela ezi-5 eziqhelekileyo zokusingatha impixano?

UKenneth W. Thomas, isazi ngengqondo esaziwayo ngomsebenzi wakhe wokusombulula iingxabano, wavelisa iThomas-Kilmann Conflict Mode Instrument (TKI), echaza iindlela ezintlanu zokucombulula iingxabano: ukukhuphisana, ukusebenzisana, ukulalanisa, ukuphepha nokwamkela. NgokukaThomas, ukuqonda kunye nokusetyenziswa kwezi zimbo kunokubanceda abantu ukuba bajonge kwaye basombulule iingxabano ngokufanelekileyo.

Ref: Uphononongo lweShishini laseHavard