Iindidi zeNgxaki kwiNdawo yoMsebenzi, oonobangela, kunye nezisombululo

Kutheni ingxabano ixhaphakile emsebenzini? Ungquzulwano yinto ekungekho nkampani ilindeleyo kodwa iyenzeka ngaphandle kwemizamo emikhulu yokuqikelela. Njengobunzima be isakhiwo sombutho, ungquzulwano kwindawo yokusebenza lwenzeka ngenxa yezizathu ezininzi nakwiimeko ezahlukeneyo ekunzima ukuziqikelela.

Eli nqaku lizama ukusombulula intsomi yongquzulwano kwindawo yokusebenza ukusuka kwiimbono ezininzi kwaye ijonge kwiintlobo ezahlukeneyo zeengxabano kunye nezizathu zabo zokunceda iinkampani, abaqeshi kunye nabasebenzi bajongane nabo ngokufanelekileyo.

Isiqulatho:

Yintoni ungquzulwano kwindawo yokusebenzela?
Iindidi zongquzulwano kwindawo yokusebenzela, oonobangela, kunye nemizekelo
Iingcebiso ezili-10 zokuhlangabezana nokungquzulana kwindawo yokusebenzela
Imigca engezantsi
Imibuzo ebuzwa qho

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Yintoni ungquzulwano kwindawo yokusebenzela?

Ingxabano emsebenzini yimeko apho abantu ababini okanye ngaphezulu babonakala bengahambelani, nto leyo enokuchaphazela umsebenzi kunye nesikhundla sabo. Oku kungahambi kakuhle kwenzeka ngenxa yeenjongo ezichasayo, izinto esinomdla kuzo, iinqobo ezisemgangathweni, okanye iimbono. Zinokukhokelela kuxinzelelo, ukungavisisani, kunye nomzabalazo wemithombo okanye ukuqondwa. Iingcali ezininzi zenze igalelo ekuqondeni kwethu ungquzulwano lwasemsebenzini:

Ingxabano kwindawo yokusebenza imizekelo — *Conflict in a work place examples - Image: Shutterstock*

Iindidi zongquzulwano kwindawo yokusebenzela, oonobangela, kunye nemizekelo

Ukufunda iindidi ngeendidi zongquzulwano kwindawo yokusebenza linyathelo lokuqala lokujongana nazo ngokufanelekileyo. Sisizathu sokuba uAmy Gallo abhale iSikhokelo soPhononongo lweShishini laseHarvard lokuLawula ungquzulwano emsebenzini. Ukhankanye iindidi ezine eziphambili zempixano yomsebenzi ezibandakanya impixano yesimo, impixano yomsebenzi, impixano yenkqubo, kunye nokungquzulana kobudlelwane. Nantsi inkcazo ebanzi yohlobo ngalunye, izizathu, kunye nemizekelo.

Ukungqubana kwemeko

inkcazo:Impixano yobume ibandakanya ukungavisisani okuvela kumahluko wewonga elicingelwayo, amandla, okanye igunya emsebenzini, zithandwa kakhulu Ulwakhiwo oluthe tyaba lombutho. Ijikeleza kwimiba enxulumene nolawulo lwemigangatho, ukuqondwa, kunye nefuthe.

Izizathu:

Ulwabiwo olungalinganiyo lwamandla.
Ukunqongophala kwengcaciso kwiindima kunye noxanduva.
Umahluko kubuchwephesha kunye namava.
Iimbono ezahlukeneyo malunga nezimbo zobunkokeli.

imizekelo:

Isizukulwana seminyaka eliwaka siye sanyuselwa kwisikhundla solawulo. Kodwa mhlawumbi abanye oontanga bakhe abadala abacingi ukuba wayefanele ukuba anyuselwe.
Iingxabano malunga negunya lokwenza izigqibo phakathi kweqela okanye iprojekthi. Ungquzulwano luvela xa amalungu eqela okanye iinkokeli zingavumelani malunga nokuba ngubani ofanele abe nelizwi lokugqibela ekwenzeni izigqibo ngaphakathi kweprojekthi okanye iqela elithile.

Ungquzulwano lomsebenzi

inkcazo:Impixano yomsebenzi ivela kwiiyantlukwano zezimvo kunye neendlela zokujongana nomsebenzi owenziwayo. Idla ngokubandakanya iimbono ezahlukeneyo ekwenzeni imisebenzi okanye ukufikelela usukelo.

Izizathu:

Iimbono ezahlukeneyo malunga neendlela zokusebenza.
Utoliko olwahlukeneyo lweenjongo zeprojekthi.
Ukungavisisani malunga nokwabiwa kwezibonelelo zeprojekthi.

imizekelo:

Amalungu eqela axoxa ngesona sicwangciso silungileyo sokusungula iphulo elitsha lemveliso. Amanye amalungu eqela akhuthaze ukuba kugxininiswe kakhulu ukuthengiswa kwedatha, ngelixa elinye iqela ngaphakathi kweqela likhetha imidiya yokushicilela, i-imeyile ngqo, kunye nenkxaso yesiganeko.
Ukungavumelani kwiqela lezomthetho kunye neentengiso zijongene nekhontrakthi. Nangona iintengiso zibona injongo yokuvala isivumelwano ngokukhawuleza, iqela lezomthetho liyibona njengendlela yokukhusela inkampani.

Inkqubo Ungquzulwano

inkcazo:Ungquzulwano lwenkqubo lujikeleza ukungavumelani kwiindlela, iinkqubo, okanye iinkqubo ezisetyenziselwa ukuphumeza imisebenzi. Inkqubo yongquzulwano kukungavisisani ngendlela, efana nendlela umsebenzi ocwangciswa ngayo, ulungelelaniswa, kwaye uqhutywa njani.

Izizathu:

Umahluko kwiinkqubo zomsebenzi ezikhethiweyo.
Ukungalungelelanisi kwiindlela zonxibelelwano.
Ukungavisisani malunga nokunikezelwa koxanduva.

imizekelo:

Amalungu eqela axoxa ngezona zixhobo zisebenzayo zolawulo lweprojekthi. Amalungu eqela adideke ngokutshintsha rhoqo kunye nemingeni yokulungelelanisa izixhobo ezahlukeneyo.
Iingxabano malunga nokuhamba komsebenzi kunye neenkqubo zolungelelwaniso ngaphakathi kwisebe. Elinye iqela lakhetha indlela ebekwe kwindawo esembindini, nomphathi weprojekthi omnye elongamele yonke imiba. Elinye iqela likhethe ulwakhiwo olunatyisiweyo, linika amalungu eqela ngalinye ukuzimela kwabo ulawulo lweprokjekthi.

Ukungqubana kobudlelwane

inkcazo:Ingxabano yobudlelwane inxulumene neemvakalelo zomntu. Ibandakanya i phakathi kwabantuiingxabano kunye neengxabano phakathi kwabantu emsebenzini. Yimpazamo ukucinga ukuba yinto yobuqu. Idlulela ngaphaya kokungavisisani kwabantu, ukuphonononga kutshintsho oluntsonkothileyo lwentsebenziswano phakathi kwabantu emsebenzini.

Izizathu:

Ukungqubana kobuntu.
Ukunqongophala konxibelelwano olusebenzayo.
Imiba edlulileyo engasonjululwanga okanye iingxabano.

imizekelo:

Oogxa babo banokungavisisani ngokobuqu okuphumela kunxibelelwano lobuchwephesha. Uqhwakraza kugxa wakhe okanye aphakamise ilizwi, aze umntu azive ngathi akahlonitshwa
Amalungu eqela ebefumbethe inzondo ngenxa yeengxabano ezingasonjululwanga zangaphambili. Olu ngquzulwano luye lwakhula ngokuhamba kwexesha, luchaphazela kakubi impilo-ntle yomntu kunye namandla eqela.

Iingcebiso ezili-10 zokuhlangabezana nokungquzulana kwindawo yokusebenzela

Uyisingathe njani ingxabano emsebenzini? Nanga amanye amacebiso okujongana nongquzulwano kwindawo yokusebenza, ingakumbi kubantu.

Sukwenzanto

UJeanne Brett kuMntla-ntshona ubiza oku kukhetho lwentlama, apho ukhetha ukungasabeli ngokukhawuleza Umzekelo, ukuba umntu uthi into ekrwada kuwe, ungenzi nto ngayo. Ngenxa yokuba ithuba lokungabi nangqiqo njengabo liphezulu, kwaye alinako ukusombulula ingxabano nangaliphi na ixesha.

Thatha ikhefu

Sometimes, the best thing you can do is leave the conflict behind and have time to think about it after calming down. Especially after you have a good night's sleep, it often leads to more constructive conversations. It is not about avoidance, your brain just needs time to gain perspective. You can say: "I really want to solve this. But now, I’m not ready to do that right now. Could we talk about it tomorrow?"

Yithethe Ngokungathanga ngqo

Kwiinkcubeko ezininzi ezifana nenkcubeko yase-US, kwiinkcubeko zeofisi ezithile, ukulungisa impixano ngokungangqalanga kunokuba lukhetho olusebenzayo. Umzekelo, ukuziphatha ngendlela engaqhelekanga ngokubonakalisa iimvakalelo ezingakhiyo okanye ukuxhathisa. Kunokuba balungise ingxabano ngokuphandle, abantu banokudlulisela ukunganeliseki kwabo ngezenzo ezichuliweyo, ukuphoxa, okanye ezinye iindlela ezifihlakeleyo. Apho ungquzulwano oluthe ngqo lungayi kukufumana into oyifunayo, le ndlela ingaqhelekanga inokusebenza.

Misela Usukelo Ekwabelwana Ngalo

To address a conflict directly, it's important to find a common goal. Establishing clear communication channels can be crucial in resolving conflicts effectively. Consider using good opening lines to qalisa incokoand keep it going. When you can establish common ground, you'll be in a better position to work together and solve the problem.

Phuma kubudlelwane

This isn't always possible but you can try if the conflict is really intense. Think of leaving the job, and exploring alternative job opportunities. The chance to get a new boss, or get reassigned to a different task that fits you is likely high.

Qala kwakhona

Rebuilding respect for the person involved can be a proactive step. You might also reestablish your respect for that person whatever the past is the past, it is time to move forward with a fresh perspective. You can say something like: " Can we talk about how to get over these disagreements so that we can both do that?"

Cela Ingcebiso

If you are dealing with someone who is being unreasonable, one way to approach the situation is to express that you have been trying to solve the issue together for a while, but it seems like no progress is being made. You can then ask for their advice on what you should do: "Do you have any advice about what I should do?" This approach forces the person to think about it from your perspective. It helps to turn the tables a little bit and enlist the person in addressing the issues.

Cela uMphathi ukuba angene

Ukuba imeko ithintela omnye wenu ekwenzeni umsebenzi wenu, kungafuneka nifune uncedo kubaphathi benu ukuze nifumane isisombululo. Ukucela ukungenelela kwabo kunokuzisa imbono engathathi hlangothi kwaye kuququzelele isisombululo.

Khuthaza ukwakhiwa kweQela

Eli cebiso lenzelwe iinkokeli. Ukomeleza unxibelelwano phakathi kwabantu kunokunegalelo ku umoya womsebenzi onempilokwaye ulindele ukuvela kongquzulwano. Ngokwenene, ukuzibandakanya imisebenzi yokwakha iqelainceda ukwakha ubuhlobo kunye nokuthembana phakathi kwamalungu eqela.

Uqeqesho rhoqo

Bamba abanye uqeqeshomalunga nokusombulula impixano. Iqela eliqeqeshwe kakuhle lixhotyiswe ngcono ukuba libone kwaye lilungise iingxabano ezinokubakho ngaphambi kokuba zibe ziziphazamiso ezinkulu. Inceda ukukhuthaza inkcubeko yeqela kunye nokukhula kwengqondo. Amalungu eqela a ukukhula kwengqondo badla ngokujamelana neengxabano ngesimo sengqondo esakhayo, befuna izicombululo kunokuba babeke ityala.

Imigca engezantsi

"Your closest friends are probably all the ones you’ve occasionally had a fight with us". If we can't eliminate it entirely, we can certainly take proactive steps to manage and mitigate it effectively.

💡Let's IAhaSlideskukunceda ukhuthaze inkcubeko yeqela elikhuthazayo, apho imisebenzi yokwakhiwa kweqela rhoqo, ingqokelela yengxelo rhoqo, iintetho ezibandakanyayo, kunye neengxoxo ezisebenzisanayo ukukhuthaza intsebenziswanoand create an atmosphere conducive to innovation and mutual support. With AhaSlides, you can seamlessly integrate various features to enhance your team's dynamics and overall work experience.

Imibuzo ebuzwa qho

Nguwuphi umzekelo wemeko yongquzulwano emsebenzini?

Eminye imizekelo eqhelekileyo yongquzulwano lwasemsebenzini buBullying, ucalucalulo, kunye nokuxhatshazwa, nto leyo eyingozi kwimpilo-ntle yabantu kunye nemekobume yendawo yokusebenza iyonke ifuna ukuhoywa nokungenelela kwangoko.

Uthetha njani ngongquzulwano emsebenzini?

When disagreement happens in the workplace, rather than avoiding it, it's essential to address the conflict openly and constructively. Effective communication about workplace conflict involves encouraging colleagues to acknowledge each other's views & concerns and promotes effective communication in workplace conflicts.

Zeziphi iindlela ezi-5 eziqhelekileyo zokusingatha impixano?

UKenneth W. Thomas, isazi ngengqondo esaziwayo ngomsebenzi wakhe wokusombulula iingxabano, wavelisa iThomas-Kilmann Conflict Mode Instrument (TKI), echaza iindlela ezintlanu zokucombulula iingxabano: ukukhuphisana, ukusebenzisana, ukulalanisa, ukuphepha nokwamkela. NgokukaThomas, ukuqonda kunye nokusetyenziswa kwezi zimbo kunokubanceda abantu ukuba bajonge kwaye basombulule iingxabano ngokufanelekileyo.

Ref: Uphononongo lweShishini laseHavard