Ukuba uthanda ukubulisa abantu abatsha kwaye ube nomdla omkhulu wokuhamba kunye nokunceda abanye, ukhenketho kunye nokwamkela iindwendwe yintsimi yakho.
Ukusuka kwiindawo ekuchithelwa kuzo iiholide ezitofotofo e-Bali ukuya kwiimotele zosapho ezisecaleni kwendlela ye-66, eli shishini limalunga nokunika amava abalaseleyo kubahambi.
Makhe sijonge emva kwemiboniso ye ukhenketho kunye ukuphathwa kwezihambi ukufunda ngakumbi ngalo mmandla kunye nezakhono ozidingayo ukuhamba kweli shishini ngempumelelo.
Uluhlu Yemixholo
- Yintoni uKhenketho kunye noLawulo loBundwendwe?
- Kutheni ukhethe uKhenketho kunye noLawulo loBundwendwe
- Ungaqala Njani kuKhenketho kunye noLawulo loBundwendwe
- Ulawulo lwezoBundwendwe vs. ULawulo lweeHotele
- IiNdlela zoKhenketho kunye noLawulo lokuBuka iindwendwe
- IItrakthi ezibalulekileyo
- Imibuzo ebuzwa qho
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| Ngawaphi amazwe akulungeleyo ukufunda ukhenketho kunye nolawulo lokwamkela iindwendwe? | Switzerland, United States of America, United Kingdom, Thailand, New Zealand. |
| Iyintoni imvelaphi yokubuk’ iindwendwe? | Lithatyathwe kwigama lesiLatini elithi “hospitalitas” elithetha ukwamkela njengondwendwe. |
Yintoni uKhenketho kunye noLawulo loBundwendwe?
Ukhenketho kunye nolawulo lobubele ligama elibanzi elibhekisa kulawulo kunye nokusebenza kwamashishini kunye neenkonzo ezahlukeneyo zokubuka iindwendwe. Ibandakanya ukongamela imisebenzi eyenza amava awonelisayo kubathengi kumashishini afana nala:
- Iihotele kunye neenkonzo zokuhlala
- Iindawo zokutyela kunye neenkonzo zokutya
- Ukuhamba kunye nokhenketho
- Imisitho kunye nezibonelelo zenkomfa
Ishishini ngalinye linezidingo zalo ezithile kunye nesiseko sabathengi. Kungcono ukuphanda kwangaphambili xa ufaka isicelo umsebenzi wokwamkela iindwendwe.
Kutheni ukhethe uKhenketho kunye noLawulo loBundwendwe
Ukhenketho enye yezona zikhula ngokukhawuleza amacandelo ezoqoqosho kwihlabathi jikelele kwaye ke, amathuba akhula ngokukhawuleza.
Azikho iintsuku ezimbini ezifanayo. Unokusebenza kwiihotele, iiresityu, iinkampani zokuhamba, iminyhadala okanye izinto ezinomtsalane kwihlabathi liphela. Nkqu nolwazi olufundiweyo kulawulo lokwamkela iindwendwe lunokusetyenziswa kwezinye izikhundla njengokuthengisa, ukuthengisa, ubudlelwane noluntu, ulawulo lwabasebenzi, njalo njalo.
Unokufunda izakhono ezidluliswayo kunxibelelwano, ukusombulula iingxaki, kunye nokusebenza kweshishini okuvula iingcango kwimisebenzi emininzi.
Ishishini likubhentsisa kwiinkcubeko ezahlukeneyo ngokuhamba, utshintshiselwano ngenkcubeko kunye nabasebenzi osebenza nabo kwihlabathi. Ukuba uthanda ukuhamba, ukudibana nabantu abatsha kunye nokubonelela ngenkonzo enkulu yabathengi, oku kuya kuziva kunentsingiselo.
Uya kuhlala ufumana izaphulelo zokuhamba, ukufikelela kwimisitho eyodwa kunye nendlela yokuphila ehambelana nezinto ozithandayo.
Ngamava kunye noqeqesho, ungalawula amacandelo ahlukeneyo okanye uqalise ishishini lakho lokubuka iindwendwe.
💡 Bona kwakho: Uhambo lulindele: 90 Ukuhamba kunye naBahlobo bacaphula ukukhuthaza.
Ungaqala Njani kuKhenketho kunye noLawulo loBundwendwe
Ukuze uqalise kweli shishini, uya kudinga isakhono esahlukileyo ukusuka kwizakhono ezinzima ukuya kwizakhono ezithambileyo. Sibeke iimfuno ngokubanzi ekufuneka uziqwalasele xa uthatha isigqibo sokulandela le ndlela:
🚀 Izakhono ezinzima
- Imfundo-Cingela ngokulandela isidanga/idiploma kulawulo lokwamkela iindwendwe, ulawulo lokhenketho, okanye icandelo eliyeleleneyo. Oku kubonelela ngesiseko esiluqilima kwaye kuya kukufundisa konke okufuneka ukwazi ukuze uphumelele kwishishini.
- Izatifikethi - Gqibezela iziqinisekiso ezivela kwimibutho yoshishino ukuze ufumane iziqinisekiso ezaziwayo. Izinketho ezidumileyo ziquka uMphathi oQinisekisiweyo woBundwendwe (i-CHM) ovela kwi-HAMA, i-Certified Meeting Professional (CMP) esuka kwi-ICMP, kunye neSatifikethi soMcebisi wokuHamba (TCC) ukusuka kwi-UFTAA.
- Uqeqesho-Funa amathuba oqeqesho kunye neehotele, iinkampani zabakhenkethi, amaziko endibano, iindawo ezinomtsalane, kunye nezinto ezinjalo ukuze ufumane amava okusebenza kunye nothungelwano. Jonga iinkqubo ngeofisi yakho yenkonzo yekholeji.
- Imisebenzi ekwinqanaba lokungena-Cinga ukuqala kwiindima ezinje ngomenzeli wedesika ephambi kwehotele, ilungu labasebenzi beenqanawa zokuhamba ngenqanawa, okanye iseva yerestyu ukuze uzifundele iziseko.
- Izifundo ezimfutshane - Thatha iiklasi zokwamkela iindwendwe ngemibutho efana ne-HITEC, i-HSMAI, kunye ne-AH&LA kwizihloko ezifana nokuthengisa kwimidiya yoluntu, ucwangciso lomsitho, kunye nolawulo lwengeniso. Baza kukunika ulwazi olwaneleyo malunga nendlela elisebenza ngayo ishishini.
- Ijolise ebantwini-Ukonwabela ukusebenza kunye kunye nokusebenzela abathengi abavela kwiinkcubeko ezahlukeneyo. Unxibelelwano oluhle kunye nezakhono zentlalo.
- Uyakwazi ukusebenza iishedyuli eziguquguqukayo kubandakanya ubusuku/impelaveki kwaye ujongane nokutshintsha izinto eziphambili ngokuzolileyo.
- Iinkcukacha-ezijolise-Inika ingqwalasela ethe kratya kumanyathelo okuqala emifanekiso emikhulu kunye neenkcukacha ezincinci zokusebenza ukunikezela ngamava akumgangatho ophezulu.
- I-Multitasker-Idibanisa ngokukhululekileyo imisebenzi emininzi, iiprojekthi kunye noxanduva ngaxeshanye. Inokusebenza kakuhle phantsi koxinzelelo lwexesha.
- I-Creative problem-solver-Ukwazi ukucinga ngeenyawo ukusombulula imiba yeendwendwe kwaye ucinge ngeendlela ezintsha zokuphucula ishishini.
- Umdla wokuhamba-Unomdla wokwenyani kukhenketho, ukutshintshiselana ngenkcubeko kunye nokukhangela iindawo ezintsha. Inokumela iindawo zokuya ngomdla.
- Umoya woShishino-Ukuthabatha inyathelo lokuqala, ukulawula umngcipheko kunye nemincili malunga necala leshishini lemisebenzi yokwamkela iindwendwe.
- Umdlali weqela-Isebenza ngentsebenziswano kuwo onke amasebe kunye namaqabane/abathengisi. Izakhono zobunkokeli ezixhasayo.
- Itekhnoloji yolwazi - Ndinomdla wokwamkela izixhobo ezitsha zeshishini kunye namaqonga okuphucula ukuthengisa, ukusebenza kunye nenkonzo yeendwendwe.
- Iilwimi zidibanisa - Izakhono ezongezelelweyo zolwimi lwangaphandle zomeleza ukukwazi ukunxibelelana neendwendwe zehlabathi kunye namaqabane.
Ulawulo lwezoBundwendwe vs. ULawulo lweeHotele
Umahluko ophambili phakathi kolawulo lokwamkela iindwendwe kunye nolawulo lwehotele zezi:
umda - Ulawulo lokubuka iindwendwe lunomda obanzi oquka hayi iihotele kuphela, kodwa amanye amacandelo afana neendawo zokutyela, ukhenketho, imisitho, uhambo lokukhenketha, iikhasino, kunye nezinye ezininzi. Ulawulo lweehotele lujolise kuphela kwiihotele.
Ubungcali - Ulawulo lweehotele lusebenza ngokukodwa kwiihotele, amasebe, iinkonzo kunye nolawulo olukhethekileyo kwiihotele. Ulawulo lokwamkela iindwendwe lubonelela ngentshayelelo ebanzi ngakumbi kushishino lulonke.
Ugxininiso -Ulawulo lwehotele lubeka ugxininiso olunamandla kwimiba ekhethekileyo kwiihotele njengeenkqubo zeofisi yangaphambili, ugcino lwendlu, kunye ukutya & nenkonzo yesiselo ethe ngqo kwiivenkile zokutyela/iibhari. Ulawulo lokwamkela iindwendwe lubandakanya uluhlu olubanzi lwamacandelo.
Iindlela zomsebenzi - Ulawulo lwehotele lukulungiselela imisebenzi ethile yehotele njengomphathi jikelele, umlawuli wamagumbi, umphathi weF&B, njalo njalo. Ulawulo lokwamkela iindwendwe luvumela amakhondo emisebenzi kumacandelo ngamacandelo.
izakhono - Ulawulo lwehotele luphuhlisa izakhono ezikhethekileyo zehotele, ngelixa ulawulo lokwamkela iindwendwe lufundisa izakhono ezidluliswayo ezisebenza kuzo zonke iindawo zobubele njengenkonzo yabathengi, uhlahlo lwabiwo-mali, kunye nolawulo lweprojekthi.
Iinkqubo - Iinkqubo zehotele zihlala ziziqinisekiso ezisekelwe kwiziqinisekiso okanye izinxulumani. Iinkqubo zokubuka iindwendwe zibonelela ngee-bachelor's kunye nezidanga ze-master ngokuguquguquka ngakumbi.
IiNdlela zoKhenketho kunye noLawulo lokuBuka iindwendwe
Njengomzi-mveliso oguquguqukayo, ivula iingcango ezintsha kuluhlu olubanzi lweendlela zomsebenzi, ezinje:
Ulawulo lweF&B
Ungasebenza kwiindawo ezibonelela ngeenkonzo zokupheka ezinje ngeehotele, iindawo zokuchithela iiholide, amabala emidlalo/iindawo zokudlala, iikhasino, amaziko okhathalelo lwempilo, iindawo zokutyela, iinqanawa zokuhamba ngenqanawa, kunye neenkampani zenkonzo yesivumelwano sokutya njengomphathi wokutyela, umpheki, sommelier, isidlo/umphathi wokutya, okanye ibha. umphathi.
Ulawulo lokuhamba kunye nokhenketho
Uxanduva lwakho lubandakanya ukucwangcisa kunye nokulungiselela ukhenketho olupakishweyo, iindlela zokuhamba, iinqwelomoya, indawo yokuhlala, kunye nemisebenzi yolonwabo kunye nabahambi beshishini. Unokusebenza kunye nabaqhubi bokhenketho, ii-arhente zokuhamba, iibhodi zokhenketho zelizwe, ii-convention kunye nee-ofisi zabatyeleli, kunye nee-arhente zokuhamba nge-intanethi.
Ulawulo lwabasebenzi
Uya kuqesha, uqeqeshe kwaye uphuhlise abasebenzi beehotele, iindawo zokutyela kunye namanye amashishini okhenketho. Le yindima ebuthathaka efuna ingqiqo, izakhono zenkuthazo, kunye nolwazi lwemimiselo yezabasebenzi.
Ulawulo lwemisebenzi yePropati
Uya kongamela imisebenzi yemihla ngemihla yepropathi yendawo yokuhlala njengehotele, indawo yokuchithela iholide, indlu eneenkonzo, njalo njalo. Iintloko zamasebe ezifana neF&B, i-ofisi engaphambili, kunye nobunjineli kufuneka zibekhona ukuze zinike iinkonzo zeendwendwe ngokufanelekileyo kwaye ziqinisekise imigangatho yomgangatho.
IItrakthi ezibalulekileyo
Ukusuka esantini ukuya kwikhephu, iindawo zokuchithela iiholide ukuya kwii-chalets zeentaba ezitofotofo, ukhenketho kunye neshishini lokubuka iindwendwe livula iingcango zokufunyanwa kwihlabathi liphela.
Nokuba yeyiphi na indlela oyikhethayo, ukhenketho kunye nokwamkela iindwendwe kuqinisekisa ukuba ihlabathi libona elona cala lilungileyo.
Kwabo banqwenela ukwenza uhambo lwabantu lube ngamava obomi kube kanye, ulawulo kweli candelo lubonelela ngohambo lwekhondo lomsebenzi olunelisayo ngokwalo.
💡 Bona kwakho: 30 Imibuzo Yokubuk’ iindwendwe.
Imibuzo ebuzwa qho
Yeyiphi eyona ngqwalasela yolawulo lokwamkela iindwendwe?
Olona gxininiso luphambili kulawulo lokwamkela iindwendwe kukubonelela ngenkonzo yabathengi ekhethekileyo kunye namava kwiindwendwe.
Yintoni umahluko phakathi kwe-HRM kunye ne-HM?
Ngelixa ulawulo lweehotele kunye nevenkile yokutyela lujongene nawo wonke umba wokuqhuba ihotele, ulawulo lokwamkela iindwendwe ligama elibanzi elibonelela ngentshayelelo emacala onke kumacandelo ahlukeneyo kushishino.
Yintoni umsebenzi wokwamkela iindwendwe?
Imisebenzi yokwamkela iindwendwe ibandakanya imisebenzi ebonelela ngempahla okanye iinkonzo ukuhlangabezana neemfuno zabathengi kumashishini afana neehotele, iiresityu, ukhenketho kunye nokuzonwabisa.
