Izindlela Ezinhlanu Kungani | Incazelo, Izinzuzo, Isicelo (+ Isibonelo) | 2024 Yembula

Uma ithimba lakho libhekene nenkinga eqhubekayo okhathele ukuyilungisa njalo, kungase kube isikhathi sokumba ujule futhi uthole umnyombo. Yilapho i-Five Whys ingena khona. Kuleli bhulogi, sizohlola ukuthi singazenza kanjani zibe lula izinto eziyinkimbinkimbi ngokubuza ukuthi “kungani” izikhathi ezinhlanu. 

Okuqukethwe 

• Iyini I-Five Whys Approach?
• Izinzuzo Of Five Whys Approach
• Ungasifaka Kanjani I-Five Whys Approach
  • 1/ Thola Inkinga
  • 2/ Yakha Umbuzo Wokuqala othi “Kungani”
  • 3/ Phinda ngempendulo ngayinye
  • 4/ Hlaziya Imbangela
  • 5/ Thuthukisa Izixazululo
  • 6/ Qapha futhi Uhlole
• Izibonelo ezinhlanu zokuthi kungani
• Amathiphu Okuphumelela Ezinhlanu Kungani Usondela Kuhlelo Lokusebenza 
• Izitoreji Eziyinhloko
• Imibuzo Evame Ukubuzwa

Iyini I-Five Whys Approach?

Indlela ye-Five Whys iyindlela yokuxazulula izinkinga emba ijule ukuze iveze umsuka wezinkinga ezinhlanganweni. Kuhilela ukubuza ukuthi “kungani” izikhathi ezinhlanu, ukuhlehlisa izingqimba zenkinga ukuze kwembule izici zayo eziwumsuka. 

Le ndlela, eyaziwa nangokuthi i-5 Whys noma 5 Why approach, idlulela ngale kwezixazululo ezisezingeni eliphezulu, igqugquzela ukuhlaziywa okuphelele kwezinkinga. Ngokuvamile esetshenziswa ezinqubweni zokuxazulula izinkinga kanye nokwenza izinqumo, indlela ye-Five Whys isiza izinhlangano ukuthi zenze a fukuhlaziya kwe-ive-kungani, ukuhlonza umsuka wangempela wezinselelo ukuze kusetshenziswe izixazululo ezisebenza ngempumelelo nezimeme.

Izinzuzo Of Five Whys Approach

Indlela ye-Five Whys inikeza izinzuzo ezimbalwa, okuyenza ibe indlela ebalulekile ezinhlanganweni ezifuna ukuxazulula izinkinga eziphumelelayo kanye nokuhlaziywa kwezimbangela. Nazi ezinye izinzuzo ezibalulekile zendlela ye-5 Whys:

1/ Ukuhlonza Imbangela Ejulile: 

Indlela ye-Five Whys ihamba phambili ekwembuleni izizathu ezibalulekile ezidala inkinga. Ngokubuza ngokuphindaphindiwe ukuthi “kungani,” kuphoqelela ukuhlolwa okuphelele, ukusiza izinhlangano zidlulele ngale kwezimpawu ezisezingeni eliphezulu ukuze zihlonze izinkinga eziwumgogodla.

2/ Ubulula kanye nokufinyeleleka: 

Ubulula bendlela ye-Five Whys iyenza ifinyeleleke emaqenjini kuwo wonke amazinga enhlangano. Akukho ukuqeqeshwa okukhethekile noma amathuluzi ayinkimbinkimbi adingekayo, okwenza kube indlela esebenzayo neqondile yokuxazulula izinkinga.

3/ Iyabiza: 

Ukusebenzisa indlela ye-Five Whys kuyabiza kakhulu uma kuqhathaniswa namanye amasu okuxazulula izinkinga. Kudinga izinsiza ezincane futhi kungenziwa ngokusiza okuyisisekelo, okuyenza ibe inketho ephumelelayo ezinhlanganweni ezinesabelomali esilinganiselwe.

4/ Ukuxhumana Okuthuthukisiwe: 

Inqubo yokubuza ukuthi “kungani” izikhathi eziningi ikhuthaza ukuxhumana okuvulekile emaqenjini. Ikhuthaza ukubambisana kanye nokuqonda okuhlanganyelwe kwenkinga, kukhuthaze indawo yokusebenza esobala nebonisana.

5/ Ukuvimbela Ukuphindeka: 

Ngokubhekana nezimbangela zenkinga, indlela ye-Five Whys isiza izinhlangano ukuthi zenze izisombululo ezivimbela inkinga ukuthi iqhubeke. Le ndlela esebenzayo inomthelela ekuxazululeni izinkinga zesikhathi eside futhi ithuthukisa ukusebenza kahle kwenhlangano iyonke.

I-Five Whys approach, noma indlela ye-5 Whys yokuhlaziya imbangela, igqama ngokuba lula kwayo, ukuphumelela kwezindleko, kanye nekhono lokuhlonza izinkinga ezijulile, okuyenza ibe ithuluzi elibalulekile lezinhlangano ezizibophezele ekwenzeni ngcono okuqhubekayo nokuxazulula izinkinga.

Ungasifaka Kanjani I-Five Whys Approach

Nansi inkomba yesinyathelo ngesinyathelo yokuthi ungayisebenzisa kanjani indlela ye-Five Whys:

1/ Thola Inkinga:

Qala ngokuchaza ngokucacile inkinga ofuna ukuyilungisa. Qinisekisa ukuthi inkinga icacile futhi iqondwa kahle yibo bonke abahilelekile.

2/ Yakha Umbuzo Wokuqala othi “Kungani”:

Buza ukuthi kungani inkinga yenzeka. Khuthaza amalungu eqembu ukuthi anikeze izimpendulo ezihlola izimbangela ezikhona zenkinga. Lokhu kuqalisa inqubo yophenyo.

3/ Phinda impendulo ngayinye:

Empendulweni ngayinye yombuzo wokuqala othi “kungani”, buza ukuthi “kungani” futhi. Qhubeka le nqubo ngokuphindaphindiwe, ngokuvamile izikhathi ezinhlanu noma uze ufike endaweni lapho izimpendulo ziholela esizeni esibalulekile. Okubalulekile wukweqa izincazelo ezisezingeni eliphezulu.

4/ Hlaziya Imbangela:

Uma usubuze ukuthi “kungani” izikhathi ezinhlanu noma usuhlonze umsuka othinta iqembu, yihlaziye ukuze uqiniseke ukuthi iyindaba esemqoka ngempela. Ngezinye izikhathi, kungase kudingeke uphenyo olwengeziwe noma ukuqinisekiswa.

5/ Thuthukisa Izixazululo:

Ngokuhlonzwa kwembangela, xoxani nisebenzise izixazululo ezibhekana nakho ngokuqondile. Lezi zixazululo kufanele zihlose ukuqeda noma ukunciphisa umsuka, ukuvimbela inkinga ukuthi ingaphindeleli.

6/ Qapha futhi Ulinganise:

Masisebenzise izixazululo zethu futhi sibhekisise umthelela wazo njengoba isikhathi siqhubeka. Linganisa ukuthi inkinga isixazululiwe yini nokuthi ngabe kukhona yini ukulungiswa kwezixazululo kuyadingeka.

Izibonelo ezinhlanu zokuthi kungani

Ake sihambe ngesibonelo esilula sendlela ye-Five Whys ukuze sibonise ukuthi isebenza kanjani. Cabanga ngesimo lapho ithimba lakho lezentengiso libhekene nenkinga: Ukuhamba Kwewebhusayithi Yehlile

Isitatimende Senkinga: Ukuhamba Kwewebhusayithi Yehlile

1. Kungani ukugcwala kwewebhusayithi kwehle?

• Impendulo: Izinga lokugxuma likhuphuke kakhulu.

2. Kungani izinga lokugxuma lenyuka?

• Impendulo: Izivakashi zithole okuqukethwe kwewebhusayithi kungabalulekile.

3. Kungani izivakashi zithole okuqukethwe kungabalulekile?

• Impendulo: Okuqukethwe akuzange kuhambisane nezidingo zamanje kanye nokuthandwa yizithameli eziqondiwe.

4. Kungani okuqukethwe kungahambisani nezidingo zababukeli kanye nezintandokazi zabo?

• Impendulo: Ithimba lezentengiso alizange lenze ucwaningo lwemakethe lwakamuva ukuze liqonde izintandokazi zamakhasimende eziguqukayo.

5. Kungani ithimba lezentengiso lingazange lenze ucwaningo lwemakethe lwakamuva?

• Impendulo: Izinsiza ezilinganiselwe kanye nemikhawulo yesikhathi ivimbe ikhono lethimba lokwenza ucwaningo lwemakethe olujwayelekile.

Imbangela: Imbangela eyinhloko yokwehla kwethrafikhi yewebhusayithi ikhonjwa njengezinsiza ezinomkhawulo kanye nemikhawulo yesikhathi evimbela ithimba lezentengiso ekwenzeni ucwaningo lwemakethe olujwayelekile.

Isixazululo: Nikeza izinsiza ezizinikele zocwaningo lwemakethe olujwayelekile ukuze uqinisekise ukuthi okuqukethwe kuhambisana nezidingo eziguqukayo kanye nokuthandwa yizithameli eziqondiwe.

Kulesi sibonelo sokumaketha:

• Inkinga yokuqala kwaba ukwehla kwethrafikhi yewebhusayithi.
• Ngokubuza ukuthi “kungani” izikhathi ezinhlanu, ithimba likhombe umsuka: izinsiza ezilinganiselwe kanye nemikhawulo yesikhathi evimbela ucwaningo lwemakethe oluvamile.
• Isixazululo sibandakanya ukubhekana nembangela ngokunikeza izinsiza ngokukhethekile zocwaningo lwemakethe oluvamile ukuze kuqondiswe kangcono okuqukethwe okuthandwa yizithameli.

Amathiphu Okuphumelela Ezinhlanu Kungani Usondela Kuhlelo Lokusebenza 

• Bandakanya Ithimba Elisebenza Ngokuphambene: Qoqa abantu abavela eminyangweni eyahlukene noma imisebenzi ukuze uthole imibono eyahlukene ngenkinga.
• Khuthaza Ukuxhumana Okuvulekile: Dala indawo ephephile ukuze amalungu eqembu abelane ngemininingwane yawo ngaphandle kokwesaba ukusolwa. Gcizelela isimo sokusebenzisana senqubo.
• Bhala Inqubo: Gcina umbhalo wokuhlaziya Izizathu Ezinhlanu, kuhlanganise nemibuzo ebuzwayo nezimpendulo ezinikeziwe. Le mibhalo ingaba wusizo ekusetshenzisweni nasekufundeni esikhathini esizayo.
• Guqula njengoba Kudingeka: Yiba nezimo ekusetshenzisweni kwe-Five Whys. Uma ithimba lihlonza umsuka ngaphambi kokubuza ukuthi “kungani” izikhathi ezinhlanu, asikho isidingo sokuphoqa imibuzo eyengeziwe.

Izitoreji Eziyinhloko

Ohambweni lokuxazulula izinkinga, indlela ye-Five Whys ivela njengesibani, eqondisa izinhlangano enhliziyweni yezinselelo zazo. Ngokubuza ngokuphindaphindiwe ukuthi “kungani,” amaqembu angaxebula izingqimba zezindaba ezikha phezulu, embule izimbangela ezidinga ukunakwa.

Ukuthuthukisa ukusetshenziswa kwendlela ye-Five Whys, usebenzisa I-AhaSlides. Leli thuluzi lesethulo elisebenzisanayo lingenza lula isici sokusebenzisana senqubo, livumele amaqembu ukuthi ahlukanise izinkinga ehlangene futhi anikele ohambweni lokuthola isisombululo ngaphandle komthungo. I-AhaSlides isiza ukusebenzisana kwesikhathi sangempela, yenze ukuhlaziya kwe-Five Whys kube umuzwa oshukumisayo nohehayo wamaqembu.

Imibuzo Evame Ukubuzwa

Ithini i-5 Whys technique?

Indlela ye-Five Whys iyindlela yokuxazulula izinkinga emba ijule ukuze iveze umsuka wezinkinga ezinhlanganweni. Kuhilela ukubuza ukuthi “kungani” izikhathi ezinhlanu, ukuhlehlisa izingqimba zenkinga ukuze kwembule izici zayo eziwumsuka. 

Ithini i-theory ye-5 Whys?

Ithiyori yethi 5 Whys isekelwe embonweni wokuthi ngokubuza ngokuphindaphindiwe ukuthi “kungani,” umuntu angathola izingqimba ezijulile zembangela, edlula izimpawu ezisezingeni eliphezulu ukuze abone imbangela eyinhloko yenkinga.

Liyini isu 5 Kungani ukufundisa?

Isu lokufundisa elithi 5 Whys lihlanganisa ukusebenzisa indlela ethi 5 Whys njengethuluzi lokufundisa. Isiza abafundi ukuthi bahlaziye izindaba ngokubuza uchungechunge lwemibuzo ethi “kungani” ukuze baqonde umsuka.

Ref: Imephu Yebhizinisi | Amathuluzi Engqondo