Izibonelo Zokusebenza Ezinhle Eziyisi-6, Imikhuba Emihle Namathuluzi Ebhizinisi Lakho ngo-2024

Ukusebenza kahle (I-OpEx) isu elibalulekile elisiza izinhlangano ukuthi zithuthukise ukusebenza kwebhizinisi futhi zithuthukise ukusebenza. Igxile ekuthuthukisweni okuqhubekayo, ukuthuthukisa umkhiqizo kanye nekhwalithi, ukonga izindleko, kanye nokuzuza ukuncintisana okusimeme emakethe. 

Kulesi sihloko, sizohlola umhlaba wangempela Izibonelo Zokusebenza Okuhle kakhulu kanye nokuchaza ukuthi buyini ubuhle bokusebenza. Ngokuhlola lezi zibonelo, singathola ukuqonda kokuthi lezi zinkampani zisebenzise kanjani lezi zimiso ukuze sithole imiphumela evelele nokuthi singawasebenzisa kanjani la maqhinga emabhizinisini ethu.

Okuqukethwe

• #1 - Iyini Incazelo Yokusebenza Okuhle Kakhulu?
• #2 - Kungani Ukusebenza Okuphambili Kubalulekile?
• #3 - Ubani Ohlomula Ngokusebenza Kahle?
• #4 - Kufanele Kusetshenziswe Nini Ubuhle Bokusebenza?
• #5 - Kungasetshenziswa kuphi Ubuhle Bokusebenza?
• #6 - Amathuluzi Ajwayelekile kanye Nezindlela Zokusebenza Kahle
• #7 - Ungakusebenzisa Kanjani Ukuhamba Kahle Kokusebenza?
• #8 - Izibonelo Ezinhle Kakhulu Zokusebenza 
• Izitoreji Eziyinhloko
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#1 - Iyini Incazelo Yokusebenza Okuhle Kakhulu?

I-Operational Excellence iyisu ukuze kuthuthukiswe ukusebenza kwebhizinisi ukuze kuthuthukiswe ukusebenza kahle, ukunciphisa ukumosha, nokuthuthukisa ikhwalithi yemikhiqizo noma amasevisi alethwa kumakhasimende. 

Kubandakanya uhla lwezindlela, amathuluzi, nezinqubo zokuthuthukisa ukusebenza kahle nokusebenza kwenhlangano.

I-Operational Excellence ihlose:

• Yakha isiko le ukuthuthuka okuqhubekayo lapho bonke abasebenzi bebambe iqhaza ohlelweni lokuthuthukisa ukusebenza.
• Khulisa inani lamakhasimende futhi uzuze ukuncintisana okuzinzile emakethe.

Amathuluzi nezindlela Zokusebenza Ezinhle Kakhulu zifaka i-Lean, Six Sigma, Kaizen, Total Quality Management (TQM), Business Process Reengineering (BPR), Ukuphathwa Kobudlelwane Bekhasimende (CRM), nokunye okuningi. Lawa mathuluzi asiza izinhlangano ukuthi zithuthukise izinqubo, zithuthukise ukukhiqiza nekhwalithi, zonge izindleko, futhi zithuthukise ukuzizwisa kwamakhasimende.

• Isibonelo, Inkampani ekhiqiza ukudla ingasebenzisa I-Operational Excellence ukuze ithuthukise isevisi yamakhasimende. Lokhu kungabandakanya ukusebenzisa a ukuphathwa kwamakhasimende kwamakhasimende (CRM) uhlelo lokulandelela ukusebenzisana kwamakhasimende nokuhlonza izindawo okufanele zithuthukiswe. Ngokunikeza isevisi yamakhasimende echwepheshile neyenzelwe umuntu uqobo, inkampani ingathuthukisa ukwaneliseka kwamakhasimende nokwethembeka, okuholela ekwandeni kokuthengisa nemali engenayo.

#2 - Kungani Ukusebenza Okuphambili Kubalulekile?

Nazi izizathu ezibalulekile zokuthi kungani i-Operational Excellence ibalulekile:

• Khulisa ukusebenza kahle: Ukusebenza Okuhle kakhulu kungasiza ekuthuthukiseni izinqubo zokukhiqiza neminye imisebenzi yebhizinisi, ngaleyo ndlela kwehlise izindleko zokukhiqiza nokwenza ngcono inzuzo.

• Thuthukisa umkhiqizo kanye nekhwalithi yesevisi: Ukusebenza kahle Kokusebenza kusiza izinhlangano ukuthi zithuthukise izinqubo zokukhiqiza futhi zinciphise amaphutha ukuze zithuthukise ikhwalithi yomkhiqizo nesevisi. Kuholela emikhiqizweni/ezinsizakalweni ezingcono, kukhulisa ukwaneliseka kwamakhasimende, futhi kuqinise isithunzi somkhiqizo wabo.

• Dala umncintiswano osimeme: Izinhlangano ezamukela i-Operational Excellence zingakhiqiza imikhiqizo namasevisi ekhwalithi ephezulu ngenani eliphansi. Ngakho-ke bangakwazi ukuheha amakhasimende amasha ngenkathi begcina amakhasimende akhona kahle.

• Khuthaza ukusimama: Lapho kuthuthukiswa izinqubo zokukhiqiza nokusebenzisa izinsiza ngokuqhubekayo, izinhlangano zinganciphisa umthelela wemisebenzi yebhizinisi endaweni ezungezile futhi zisize izinhlangano zikhule ngokuzinza ziye esikhathini esizayo.

Amathiphu Okuhlanganyela Okungcono

• Ukuxhumana Okuphumelelayo Emsebenzini
• Inhlonipho Emsebenzini

#3 - Ubani Ohlomula Ngokusebenza Kahle?

Isu Lokusebenza Okuncomekayo lidala isimo esizuzayo kubo bonke, okuhlanganisa abaqashi, abasebenzi, amakhasimende, nabaninimasheya.

• Okwabaqashi: Lelisu lingasiza abaqashi bathuthukise umugqa wabo ophansi futhi bakhe ibhizinisi eliphumelelayo neliqhubekayo.
• Okwabasebenzi: Ukusebenzisa I-Operational Excellence kungakha indawo yokusebenza ephephile, esebenza kahle kakhudlwana, ukuqeqeshwa nokuthuthukiswa kwamathuba athuthukisiwe, kanye nokuvikeleka okungcono kwemisebenzi.
• Kwamakhasimende: Ukusebenza kahle kakhulu kungaholela emikhiqizweni namasevisi ekhwalithi ephezulu, izikhathi zokulethwa okusheshayo, kanye nesevisi yamakhasimende esabelayo.
• Kwabanikazi bamasheya: Ukusebenza kahle Kokusebenza kungaholela ekwenyukeni kwenzuzo, ukusebenza kwezezimali okuthuthukisiwe, kanye nenani eliphakeme labanikazi bamasheya.

#4 - Kufanele Kusetshenziswe Nini Ubuhle Bokusebenza?

Izinhlangano zingasebenzisa I-Operational Excellence nganoma yisiphi isikhathi, kodwa kunezimo ezithile lapho zingazuzisa kakhulu ngale ndlela elandelayo:

• Lapho izinqubo zebhizinisi nezokukhiqiza zingasebenzi kahle futhi zinezinkinga.
• Lapho izindleko zokukhiqiza nezebhizinisi ziphezulu noma zikhuphuka.
• Lapho izinga lemikhiqizo namasevisi lingahlangabezani nezidingo zamakhasimende.
• Lapho izakhiwo zenhlangano nezinqubo zokukhiqiza zingathuthukiswa.
• Uma amathuba okuncintisana esengozini, inhlangano idinga ukuthuthukisa ukusebenza kwayo ukuze iqhudelane emakethe.
• Lapho inhlangano ibheke ukukhuthaza intuthuko esimeme nokuqinisekisa ikusasa lebhizinisi.

Nazi izibonelo ezithile zalapho inhlangano ingase ifune ukucabangela ukusebenzisa Ukusebenza Okuhle kakhulu:

• Umhlinzeki wokunakekelwa kwezempilo uzama ukuphatha izinqubo ezibanzi zokuhlela aphoyintimenti kanye nezikhathi zokulinda zesiguli. Umhlinzeki unquma ukusebenzisa i-Operational Excellence ukuze athuthukise ukuhamba kwawo komsebenzi futhi athuthukise isipiliyoni sesiguli, okuholela ezikhathini zokulinda ezifushane kanye nokwaneliseka kwesiguli okungcono.

• Inkampani eqalayo ikhula ngokushesha futhi ifuna ukukhulisa imisebenzi yayo ukuze ihlangabezane nesidingo. Inkampani isebenzisa i-Operational Excellence ukuze iqinisekise ukuthi izinqubo zayo zisebenza kahle futhi zisimeme, eyivumela ukuthi iqhubeke nokukhula ngaphandle kokudela ikhwalithi noma ukungena ezindlekweni eziphezulu.

#5 - Kungasetshenziswa kuphi Ubuhle Bokusebenza?

Noma iyiphi inhlangano efuna ukuthuthukisa izinqubo zayo zokukhiqiza noma imisebenzi yebhizinisi ingasebenzisa Ukusebenza Okuhle kakhulu. 

Ezokukhiqiza, izinsizakalo, ukuphathwa kwe-supply chain, ukunakekelwa kwezempilo, imfundo, uhulumeni, nezinye izimboni eziningi zingasebenzisa isu le-Operational Excellence. Ingasetshenziswa futhi kunoma yisiphi isikali, kusukela kumafemu amancane kuya kuma-global corporation.

#6 - Amathuluzi Ajwayelekile kanye Nezindlela Zokusebenza Kahle

I-Operational Excellence isebenzisa amathuluzi ahlukahlukene nezindlela zokufeza umgomo wokuthuthukisa ukukhiqiza nezinqubo zebhizinisi. Nawa amathuluzi angu-4 avame ukusetshenziswa nezindlela Ekusebenzeni Okuhle kakhulu:

1/ Ukukhiqiza Okuthambile 

I-Lean Manufacturing ingelinye lamathuluzi abalulekile e-Operational Excellence. Le ndlela igxile ekuthuthukiseni izinqubo zokukhiqiza ngokunciphisa imisebenzi emoshayo kanye nokuthuthukisa ukusetshenziswa kwezinsiza. 

Kunezimiso eziyisisekelo ezi-5 ze-Lean Manufacturing:

1. Inani: Chaza inani ngokombono wekhasimende futhi ugxile ekuletheni lelo nani ngokuthuthukisa inqubo yokukhiqiza.
2. Ukusakaza Kwenani: Chaza inani lokusakaza (inqubo lapho umkhiqizo ukhiqizwa khona ukuya lapho ulethwa kukhasimende) futhi uthuthukise lokhu kusakaza.
3. Ukudalwa kokugeleza: Dala ukugeleza kokukhiqiza okungaguquki ukuze uqinisekise ukuthi imikhiqizo ikhiqizwa ngesikhathi esifanele futhi ngamanani anele ukuhlangabezana nezidingo zamakhasimende.
4. Ayikho Imfucuza: Yehlisa zonke izinhlobo zokumosha ohlelweni lokukhiqiza, okuhlanganisa isikhathi, izinsiza, nezinto zokwakha.
5. Ukuthuthukiswa Okuqhubekayo: Qhubeka uthuthukisa izinqubo zokukhiqiza ukuze ukhulise ukukhiqiza, unciphise izindleko, futhi ukhuphule ikhwalithi yomkhiqizo.

2/Six Sigma

The Six Sigma indlela yokwenza igxile ekunciphiseni amaphutha ekukhiqizeni nasezinqubweni zebhizinisi ngokusebenzisa amathuluzi namasu ezibalo. Izinyathelo ze-DMAIC zokuqalisa iSix Sigma zifaka

• Incazelo: Khomba inkinga okufanele ixazululwe bese ubeka umgomo othile.
• Linganisa: Linganisa inqubo ngokuqoqa idatha ehlobene nokukhiqiza nezinqubo zebhizinisi.
• Ukuhlaziywa: Sebenzisa amathuluzi namasu ezibalo ukuze uhlaziye idatha futhi unqume imbangela yezinkinga.
• Ukuthuthukisa: Dala futhi usebenzise izixazululo zokulungisa izinkinga nokuthuthukisa izinqubo.
• Lawula: Qinisekisa ukuthi izixazululo ezisetshenzisiwe ziyafeza izinhloso zazo, futhi uqaphe ukukhiqizwa nezinqubo zebhizinisi ukuze kutholwe futhi kulungiswe izinkinga eziphakamayo.

3/Kazini 

I-Kaizen iyindlela yokuthuthukisa inqubo eqhubekayo egxile ekutholeni nasekuqedeni iziphazamisi, izinkinga, nezinkinga ezincane ekukhiqizeni nasezinqubweni zebhizinisi. 

Ngendlela ye-Kaizen, abasebenzi bakhuthazwa ukuthi banikeze okokufaka ukuze kuthuthukiswe izinqubo nokudala indawo enhle yokusebenza ukuze kuzuzwe ushintsho oluqhubekayo noluzinzile. 

Nazi izinyathelo ezithile zendlela ye-Kaizen:

• Khomba imigomo yokuthuthukisa kanye nezinkinga okufanele zixazululwe.
• Hlela amaqembu okusebenza ukuze axazulule izinkinga, futhi athole izixazululo.
• Qoqa futhi uhlaziye idatha ukuze uhlole isimo samanje senqubo.
• Phakamisa ukuthuthukiswa futhi wenze izinguquko ezincane ukuze uthuthukise inqubo.
• Hlola futhi uhlole ukuthuthukiswa ukuze uqinisekise ukusebenza kahle futhi uqhubeke nokuthuthukisa inqubo.

4/ Ingqikithi Yokuphathwa Kwekhwalithi 

ITotal Quality Management (TQM) iyindlela yokuphatha ikhwalithi ephelele egxile ekuthuthukiseni izinga lomkhiqizo nesevisi kuyo yonke inqubo yokukhiqiza nebhizinisi. 

I-TQM ihlanganisa imisebenzi namathuluzi okuqinisekisa ikhwalithi: kusukela ekubekeni izinjongo zekhwalithi yokusebenza kahle kuye ekuhloleni ikhwalithi yomkhiqizo, futhi kusukela ekuthuthukiseni izinqubo kuye abasebenzi abaqeqeshayo izinhlelo.

#7 - Ungakusebenzisa Kanjani Ukuhamba Kahle Kokusebenza?

Inqubo yokusebenzisa i-Operational Excellence ingahluka ngokwenhlangano nezimboni. Nazi ezinye izinyathelo ezijwayelekile ekusetshenzisweni kwe-Operational Excellence:

1/ Chaza izinhloso nezinhlelo zamasu

Okokuqala, izinhlangano zidinga ukuchaza izinhloso zazo zokuqinisekisa ukuthi i-Operational Excellence isebenzela kuzo. Ngemva kwalokho bangakwazi ukuthuthukisa isu lokusebenzisa i-Operational Excellence.

2/ Hlola isimo futhi uhlonze izinkinga

Ngemuva kwalokho, kufanele bahlole isimo samanje sezinqubo zabo zokukhiqiza neminye imisebenzi yebhizinisi ukuhlonza izinkinga noma ukumosha. 

3/ Sebenzisa Amathuluzi Nezindlela Zokusebenza Ezinhle Kakhulu

Ngemuva kokutholwa kwezinkinga, izinhlangano zingasebenzisa amathuluzi nezindlela Zokusebenza Ezinhle kakhulu zokuthuthukisa izinqubo zokukhiqiza neminye imisebenzi yebhizinisi. Lawa mathuluzi nezindlela zingabandakanya i-Lean Six Sigma, i-Kaizen, i-TPM, nokuningi.

4/ Ukuqeqeshwa Kwabasebenzi

Ingxenye ebalulekile yokuqaliswa kwe-Operational Excellence ukuqeqesha abasebenzi ukuze baqonde futhi basebenzise izinqubo ezintsha. Izinhlangano kumele ziqinisekise ukuthi abasebenzi bazo bangochwepheshe ukuze bathuthukise izinqubo zabo zokukhiqiza.

5/ Ukuqapha kanye Nokuhlola

Okokugcina, izinhlangano kufanele ziqaphe futhi zihlole izinqubo zokukhiqiza neminye imisebenzi yebhizinisi ukuze ziqinisekise ukuthi izinqubo ezintsha zenziwa ngempumelelo. 

Bangakwazi ukuqhamuka nezinkomba zokusebenza futhi bazilandele ukuze baqinisekise ukuthi izinqubo ezintsha zisebenza kahle.

#8 - Izibonelo Ezinhle Kakhulu Zokusebenza 

Nazi izibonelo eziyisi-6 ezibambekayo zendlela Ukusebenza Okuncomekayo Okwenziwa Ngayo kuzo zonke izinkampani emhlabeni jikelele:

1/ Toyota Production System – Operational Excellence Izibonelo 

I-Toyota ingenye yezinkampani zokuqala ukusebenzisa i-Lean Manufacturing futhi iyisebenzise ohlelweni lwabo lokukhiqiza. Bagxile ekuqedeni imfucuza kanye nokwenza ngcono izinqubo zokuthuthukisa ikhwalithi yomkhiqizo nokwandisa umkhiqizo.

I-2/ Starbucks - Izibonelo Zokusebenza Okuhle kakhulu 

I-Starbucks igxile ekuthuthukiseni izinqubo zayo zokukhiqiza nokuphakela ukuze kuqinisekiswe ikhwalithi yomkhiqizo engcono kakhulu nolwazi lwamakhasimende ngangokunokwenzeka. 

Baye babe nohlelo olubanzi lokuqeqesha lokuqeqesha abasebenzi ngekhwalithi kanye nenkonzo yamakhasimende, futhi basebenzise ubuchwepheshe ukuze bathuthukise izinqubo futhi bakhulise ukuguquguquka kwabo ekukhonzeni amakhasimende. 

I-3/ Marriott International - Izibonelo Zokusebenza Okuhle kakhulu 

I-Marriott International iyisibonelo seTotal Quality Management (TQM). 

Bathuthukisa ikhwalithi yemikhiqizo namasevisi ngokubeka izindinganiso eziqinile nokudala indawo yokusebenza enhle ukuze baqinisekise ukuthi wonke umuntu enhlanganweni uzibophezele kukhwalithi.

4/ General Electric (GE) – Operational Excellence Izibonelo 

I-GE iyisibonelo sokusebenzisa i-Six Sigma in Operational Excellence - Operational Excellence Examples. 

I-GE isebenzise i-Six Sigma kuyo yonke inhlangano futhi izuze impumelelo enkulu mayelana nokuthuthukiswa kwenqubo nokuthuthukiswa kwekhwalithi yomkhiqizo.

I-5/ Izindiza ZaseNingizimu-ntshonalanga - Izibonelo Zokusebenza Okuhle kakhulu 

I-Southwest Airlines idale imodeli yebhizinisi eyingqayizivele esekelwe ekunciphiseni udoti kanye nokwenza ngcono inqubo ukuze inikeze isevisi yekhwalithi ephezulu ngamanani aphusile. 

Basebenzisa ubuchwepheshe bolwazi ukuze baphathe ukubhukha, bathuthukise amashejuli futhi bathuthukise ukuqeqeshwa kwabasebenzi ukuze baqinisekise ikhwalithi yesevisi.

6/Amazon - Izibonelo Zokusebenza Okuhle kakhulu 

I-Amazon iyisibonelo se-Agile, indlela yokuphatha iphrojekthi eshesha kakhulu egxile ekusebenzelaneni okusheshayo kanye nempendulo evela kumakhasimende nabasebenzi. 

I-Amazon isebenzisa i-Agile ukuthuthukisa imikhiqizo emisha, ithuthukise izinqubo, futhi yandise ukusebenza kwenhlangano.

Izitoreji Eziyinhloko

Ngethemba, Izibonelo Zokusebenza Eziyisi-6 eziphezulu ezingenhla zingakunikeza umbono walelisu. Ubuhle Bokusebenza bubalulekile kunoma iyiphi inhlangano efuna ukuthuthukisa ikhwalithi, ithuthukise izinqubo kanye nokwandisa ukusebenza kahle. Izindlela namathuluzi ayo wonke ahloselwe ukuthuthukisa ikhwalithi yomkhiqizo/yesevisi, ukunciphisa ukumosha, ukuthuthukisa izinsiza, nokwandisa ukuncintisana.

Esikhathini sanamuhla esiqhutshwa ubuchwepheshe, ukusebenzisa i-Operational Excellence kubaluleke kakhulu. Ngenhlanhla, nge software isethulo interactive like I-AhaSlides, izinhlangano zingathatha izinhlelo zazo zokuqeqesha, imihlangano, nezinkundla zokucobelelana ngolwazi ziyise kwelinye izinga. I umtapo wethempulethi futhi izici ezisebenzisanayo yenza kube lula ukuxhuma, ukwabelana, nokwamukela impendulo kubasebenzi, ekugcineni kusize ekuzuzeni Ukusebenza Okuhle kakhulu.

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