Lesson 1: Why one page · 4 min
Before you begin · Forty pages, no agreement
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 5 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Forty pages, no agreement
The layout · What goes where
The problem statement · Spot the solution in the problem · Go and see · Written from a meeting
The target · Five whys · Cause-and-effect prompts · Cause or symptom?
Choose · Plan · Follow-up
Reviewer questions · A fix chosen first
Final assessment · Course complete