Skip to content
Sign up free

Soft Skills & Career Development templates

66 ready-made templates in Soft Skills & Career Development, including Career conversations and development plans at work (paths, promotion readiness, upskilling), Working styles and team personality maps (DISC, MBTI and strengths in a team), Goal setting and personal effectiveness: SMART goals, time management and habits. Each one comes with a self-paced course, a live session deck and at least two surveys.

66 templates · Templates are a starting point, not legal advice

Templates

  • Global

    Soft Skills & Career Development

    Growth mindset, confidence and learning from setbacks

    All staff

    Covers:
    • Explain fixed and growth mindset as ways of thinking about ability
    • Reframe a setback or piece of feedback into a question and a next step
    • Describe persistence

    Last reviewed Oct 2026

    By Cheryl Duong

    35 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Values, purpose and meaningful work

    Leadership programme participants and career workshop attendees

    Covers:
    • Explain what a personal value is and tell a value from a goal, a rule
    • Name and rank your own top work values using a simple ranking activity
    • Describe where purpose and meaning can come from in a role

    Last reviewed Oct 2026

    By Dave Bui

    30 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Career guidance practice for advisers, teachers and job coaches

    HR and L&D staff

    Covers:
    • Match three well-known guidance ideas to what each offers a conversation
    • Run a guidance conversation that is impartial, supports informed choice
    • Choose open, non-leading questions

    Last reviewed Oct 2026

    By Leo

    35 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Creative techniques for product development teams

    Product

    Covers:
    • Explain why structured creativity beats an unplanned brainstorm
    • Run an ideation session with at least three techniques
    • Describe the five design thinking stages and the Double Diamond

    Last reviewed Oct 2026

    By Ej Andres

    35 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Project management essentials for team members

    New project coordinators and team members

    Covers:
    • Name the five life cycle phases and what each produces
    • Define scope, milestone, deliverable and stakeholder
    • Spot scope creep and respond with a change request

    Last reviewed Oct 2026

    By Cheryl Duong

    35 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Workplace problem solving through scenarios

    All employees and team leads

    Covers:
    • Clarify a problem before acting on it
    • Find a root cause with the 5 Whys, not a quick fix
    • Adapt a plan when a teammate or a process fails

    Last reviewed Oct 2026

    By Dave Bui

    35 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Active listening skills at work

    All staff and team leads

    Covers:
    • Use paraphrasing, clarifying questions
    • Recognise your own listening barriers and interrupting habits
    • Follow the steps of active listening in order

    Last reviewed Oct 2026

    By Cheryl Duong

    30 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Asking the right questions in customer service

    Customer service

    Covers:
    • Use open and closed questions at the right moment
    • Use the funnel from wide to narrow questions to find the real need
    • Spot the difference between a stated request and the underlying need

    Last reviewed Oct 2026

    By Challen Mabry

    30 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Customer care basics for service teams

    Customer service staff and internal service teams

    Covers:
    • Explain how good service builds loyalty, reputation and repeat business
    • Name what customers expect
    • Use active listening, empathy and a calm, quick fix in a service moment

    Last reviewed Oct 2026

    By Stef Althoff and Maricela Vázquez

    35 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Professional phone skills and empathy

    Front-desk

    Covers:
    • Explain why a call is a first impression and what a poor call costs
    • Match tone and approach to the caller type
    • Follow a call routine

    Last reviewed Oct 2026

    By Meghan Travinski

    35 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Multimodal freight transport essentials

    Logistics

    Covers:
    • Compare road, rail, sea and air on cost, speed, capacity and risk
    • Explain what makes a shipment multimodal
    • Tell multimodal from intermodal and from separate contracts for each leg

    Last reviewed Oct 2026

    By Benjamin Avila

    35 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Professional presence at work

    Early-career staff and anyone starting a new role or team

    Covers:
    • Explain how colleagues form impressions
    • Use clear speech, listening and body language that fit the setting
    • Present your work and strengths honestly, with evidence

    Last reviewed Oct 2026

    By Claire Delcore

    30 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Stakeholder analysis for project teams

    Project managers

    Covers:
    • Explain why stakeholder analysis matters and what it produces
    • Identify stakeholders using brainstorming, brainwriting, interviews
    • Place stakeholders on a power and interest grid

    Last reviewed Oct 2026

    By Juan Carlos Díaz Toledo

    35 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Office etiquette for new starters: Messages, meetings and CC

    New starters and early-career staff

    Covers:
    • Judge when a message outside working hours is fine and when it is not
    • Take part professionally in an online meeting
    • Use CC, updates and "task done" messages sensibly

    Last reviewed Oct 2026

    By Aishini Sree

    30 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Phone and chat customer service essentials

    Contact-centre

    Covers:
    • Use active listening, the customer's name and plain language on calls
    • Keep customers informed while they wait
    • Explain policy in simple words and close with clear next steps

    Last reviewed Oct 2026

    By Cheryl Duong

    30 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Working effectively with your manager

    New hires

    Covers:
    • Say how you prefer to receive feedback and recognition
    • Ask your manager about priorities, decision-making
    • Spot a mismatch between your style and your manager's expectations

    Last reviewed Oct 2026

    By Brian

    30 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Finance basics for non-finance staff

    Managers and non-finance employees

    Covers:
    • Name the core accounting principles in plain words
    • Apply a principle to a short transaction
    • Name the parts of a balance sheet and an income statement

    Last reviewed Oct 2026

    By Mila and Lorena Alvarez Flores

    40 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Critical thinking for everyday work decisions

    All staff and team leads

    Covers:
    • Name the elements and the ordered steps of critical thinking
    • Question the source and the claim before acting on a message
    • Spot weak arguments and unsupported claims in workplace messages

    Last reviewed Oct 2026

    By Ramona Anghel

    35 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    New starter induction: Your first 90 days

    New employees and their managers

    Covers:
    • Name who to ask for help and which channel suits each need
    • Match each communication tool to its main use
    • Set clear expectations with your manager in week one

    Last reviewed Oct 2026

    By Cheryl Duong

    30 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Risk management basics for non-specialists

    Team leaders and project staff

    Covers:
    • Define risk as the effect of uncertainty on objectives
    • Name the stages of the risk management process
    • Write a risk clearly

    Last reviewed Oct 2026

    By Shirin Ebrahimi

    35 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Sharing knowledge across teams

    Team members and team leads

    Covers:
    • Name the benefits of sharing knowledge at work
    • Tell tacit knowledge from explicit knowledge and name the SECI modes
    • Spot barriers such as low trust, hoarding, no time and poor tools

    Last reviewed Oct 2026

    By Dave Bui

    30 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Taking initiative: Proactivity at work

    All employees and new team members

    Covers:
    • Tell proactive, reactive and overstepping behaviour apart in real cases
    • Anticipate a next step or a risk and act within your remit
    • Raise a problem together with a proposed fix

    Last reviewed Oct 2026

    By ISP ZLAB

    30 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Digital communication: Choosing the right channel

    Hybrid and remote staff

    Covers:
    • Name the main digital channels and what each is good and bad
    • Choose the right channel for a message by urgency, detail, sensitivity
    • Write a clear chat message and a clear email

    Last reviewed Oct 2026

    By Shickhan Edwards-Brown

    30 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Empathy mapping for customers and colleagues

    Product

    Covers:
    • Explain why untested assumptions lead to poor decisions
    • Name the four quadrants of an empathy map
    • Separate what a person said or did

    Last reviewed Oct 2026

    By Michele Coolidge

    35 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Say it kindly and clearly: Feedback practice

    Managers

    Covers:
    • Tell nice from kind and name the cost of avoiding a hard conversation
    • Give feedback in the SBED order, ending with a plain Demand
    • Open and close warmly while keeping the middle firm, within 24 hours

    Last reviewed Nov 2026

    Adapted from Andreas Pettersson

    25 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Remote meetings: Prepare, run and follow up, and keep them inclusive

    Team members and managers

    Covers:
    • Decide whether a meeting is needed or whether asynchronous work will do
    • Prepare a remote meeting with notice, an agenda and the right invitees
    • Run a meeting that starts on time, is documented live

    Last reviewed Nov 2026

    Adapted from GitLab

    30 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Remote collaboration and whiteboarding: Tools, sessions and habits that work

    Team members and leads working

    Covers:
    • Choose collaboration tools using people, principles, process and product
    • Use a shared document as a simple remote whiteboard
    • Run a virtual whiteboard session with clear goals, time limits and roles

    Last reviewed Nov 2026

    Adapted from GitLab

    30 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Asynchronous and non-linear working: Flexible days that still deliver

    Team members and managers

    Covers:
    • Explain what a non-linear workday is and what it is not
    • Weigh its benefits and challenges for people and teams
    • Name what an organisation needs in place before it can work this way

    Last reviewed Nov 2026

    Adapted from GitLab

    30 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Fuzzy ownership: Finding an owner for work nobody owns

    Team members

    Covers:
    • Explain why unclear ownership gets harder as a company grows
    • Find out who owns a product, marketing or documentation item
    • Follow a simple process to give an unowned item an owner

    Last reviewed Nov 2026

    Adapted from PostHog

    20 minCourse · Live deck · 2 surveys

  • Global

    Soft Skills & Career Development

    Escalating issues well

    All employees

    Covers:
    • Judge whether an issue should be handled in the team
    • Write a clear escalation message with five parts
    • Choose the right person, channel and tone

    Last reviewed Nov 2026

    By Cheryl Duong

    30 minCourse · Live deck · 3 surveys

  • Global

    Soft Skills & Career Development

    Document-led meetings: Read first, then decide

    All employees

    Covers:
    • Write a short meeting document
    • Run the first part of a meeting as quiet reading plus written comments
    • Close a meeting by recording decisions, owners

    Last reviewed Nov 2026

    By Cheryl Duong

    30 minCourse · Live deck · 3 surveys

  • Global

    Soft Skills & Career Development

    Writing useful weekly team updates

    Team members and team leads

    Covers:
    • Explain what a weekly update is for and who reads it
    • Write an update with four parts
    • Turn activity lists

    Last reviewed Nov 2026

    By Dave Bui

    25 minCourse · Live deck · 3 surveys

  • Global

    Soft Skills & Career Development

    Team rituals that keep people connected

    Team leads and team members on in-person, remote or hybrid teams

    Covers:
    • Explain what separates a ritual
    • Describe four jobs rituals do for a team
    • Check that a ritual works for people with different working hours

    Last reviewed Nov 2026

    By Dave Bui

    30 minCourse · Live deck · 3 surveys

  • Global

    Soft Skills & Career Development

    Growing your career at work: Build your own case

    All employees

    Covers:
    • Explain why career growth is mostly built from evidence
    • Turn a vague wish such as "I want to progress" into a specific direction
    • Recognise a strong evidence statement

    Last reviewed Nov 2026

    By Cheryl Duong

    35 minCourse · Live deck · 3 surveys

  • Global

    Soft Skills & Career Development

    Small steps you can take today: Two-week work experiments

    All employees

    Covers:
    • Pick one frustration you can influence
    • Shrink a change into a step that takes under ten minutes
    • Run a two-week experiment with one measure and a review date

    Last reviewed Nov 2026

    By Dave Bui

    30 minCourse · Live deck · 3 surveys

  • Global

    Soft Skills & Career Development

    Making clear requests across teams

    All employees

    Covers:
    • Explain why vague or hidden requests cause delay
    • Write a request with five parts
    • Choose the right person, channel and moment for a request

    Last reviewed Nov 2026

    By Brian

    30 minCourse · Live deck · 3 surveys

  • Global

    Soft Skills & Career Development

    Reading and shaping team culture

    All employees and team leads

    Covers:
    • Describe culture as the shared habits
    • Separate stated values from lived norms using three signals
    • Read the unwritten rules of a team in your first weeks by observing

    Last reviewed Nov 2026

    By Cheryl Duong

    30 minCourse · Live deck · 3 surveys

  • Global

    Soft Skills & Career Development

    A can-do attitude at work: Solutions, not excuses

    All employees

    Covers:
    • Describe a can-do attitude as behaviour, what you do next
    • Separate what you control, what you influence
    • Reframe a blocking statement into a "yes, if…" or "not yet

    Last reviewed Nov 2026

    By Cheryl Duong

    30 minCourse · Live deck · 3 surveys

  • Global

    Soft Skills & Career Development

    After action reviews: Learning while the work is fresh

    Team leads

    Covers:
    • Explain how an after action review differs from a performance review
    • Run the four commonly used questions in order
    • Set up a review so people speak openly

    Last reviewed Nov 2026

    By Cheryl Duong

    30 minCourse · Live deck · 3 surveys

  • Global

    Soft Skills & Career Development

    Pareto analysis: Finding the vital few

    Employees and managers

    Covers:
    • Explain why a few causes usually produce most of the effect
    • Choose a fair measure
    • Tally, sort and total categories

    Last reviewed Nov 2026

    By Cheryl Duong

    30 minCourse · Live deck · 3 surveys

  • Global

    Soft Skills & Career Development

    Looking at a problem from several angles

    Employees and managers

    Covers:
    • Explain why teams that argue positions in turn can talk past each other
    • Name at least three affected people
    • Compare a problem now, a year ago and a year ahead

    Last reviewed Nov 2026

    By Cheryl Duong

    30 minCourse · Live deck · 3 surveys

  • Global

    Soft Skills & Career Development

    Quality improvement basics: PDSA, driver diagrams and run charts

    Employees and team leads

    Covers:
    • Write a clear aim statement that names a measure, a starting point
    • Choose an outcome measure, a process measure and a balancing measure
    • Build a driver diagram from the aim to primary drivers

    Last reviewed Nov 2026

    By Cheryl Duong

    40 minCourse · Live deck · 3 surveys

  • Global

    Soft Skills & Career Development

    A3 problem solving: One page from problem to plan

    Employees and team leads

    Covers:
    • Explain why one page of problem solving makes thinking visible
    • Write a problem statement with the gap, the place, the size
    • Describe the current state with facts and a simple picture

    Last reviewed Nov 2026

    By Cheryl Duong

    35 minCourse · Live deck · 3 surveys

  • Global

    Soft Skills & Career Development

    Handling misinformation at work: Pause, check, respond

    All employees and team leads

    Covers:
    • Tell apart a mistake, a rumour, misinformation and disinformation
    • Recognise four warning signs in a message
    • Use a three-step routine before you share or act on a claim

    Last reviewed Nov 2026

    By Cheryl Duong

    30 minCourse · Live deck · 3 surveys

Start teaching in minutes

Sign up free, copy any template and make it yours.

Sign up free