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Free course template · Global

Active listening skills at work

A ready-made course, live deck and two surveys for all staff and team leads. AhaSlides tracks progress, completion and scores for you. 30 minutes, 6 lessons. Last reviewed 29 October 2026; not legal advice.

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Free. No credit card. Edit everything.

Course outline at a glance

  • The wrong order
  • What happened?
  • Checklist
  • Quiz

  • Four techniques
  • The steps in order
  • Tabs
  • Process
  • Flashcards
  • Matching quiz

  • Barriers
  • Good or poor?
  • Accordion
  • Sorting activity
  • Quiz
  • Multi-select quiz

  • The venting colleague
  • The rushed instruction
  • Remote call
  • Scenario

  • Your interrupting habit
  • One commitment
  • Checklist
  • Process
  • Multi-select quiz

  • Next steps
  • Accordion
  • Quiz

Try some questions from the course

Question 1 of 3

What was the main cause of the mistake?

 

Without a check-back, the gap between what was said and what was understood stayed hidden.

Lesson 1, Why listening matters, teaches this. See the outline

Question 2 of 3

A common listening barrier is…

 

Planning a reply means you stop hearing.

Lesson 3, Barriers and good versus poor listening, teaches this. See the outline

Question 3 of 3

What is the best first step in changing a habit?

 

Awareness comes first.

Lesson 5, Make it a habit, teaches this. See the outline

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Learners earn a certificate

Your organisation

Certificate of completion

This certifies that

Alex Morgan

has completed

Active listening skills at work

Completed on12 October 2026
Sample certificate with a placeholder learner name.

Style 1 of 6: Coral geometric

Everyone who finishes gets a certificate with their name, the course title and the completion date. Add your own logo, colours and signer.

Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 7 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's answers to the quizzes and activities in the course.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 30 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: Why listening matters · 6 min

    Before you begin · The wrong order · What happened?

  • Lesson 2: What active listening is · 5 min

    Four techniques · The steps in order · Check

  • Lesson 3: Barriers and good versus poor listening · 5 min

    Barriers · Good or poor? · Check

  • Lesson 4: Grey areas: practise in short dialogues · 5 min

    The venting colleague · The rushed instruction · Remote call

  • Lesson 5: Make it a habit · 5 min

    Your interrupting habit · One commitment · Check

  • Lesson 6: Your team's norms · 4 min

    Next steps · Practice

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At onboarding, in manager training, after feedback about missed instructions or rework.

All staff and team leads.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Team norms link
  • Policy link
  • Help contact
  • LMS or record system
  • Course URL
Then edit anything else you like: wording, scenarios, your logo.
Visit the help centre (opens in a new tab)

Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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