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Free course template · Global

Asking the right questions in customer service

A ready-made course, live deck and two surveys for customer service. AhaSlides tracks progress, completion and scores for you. 30 minutes, 6 lessons. Last reviewed 29 October 2026; not legal advice.

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Asking the right questions in customer service: try 3 questions

Three questions from this course. Pick an answer, then see why.

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Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 9 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's answers to the quizzes and activities in the course.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 30 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: Why the first question matters · 6 min

    Before you begin · The wrong fix · What went wrong?

  • Lesson 2: Question types and the funnel · 5 min

    Types · The funnel · Check

  • Lesson 3: Good and poor questions · 5 min

    Spot it · Leading questions · Check

  • Lesson 4: Grey areas: what would you ask next? · 5 min

    The vague complaint · The angry customer · The unclear need

  • Lesson 5: Close the loop · 5 min

    Summarise and confirm · When to hand over · Check

  • Lesson 6: Your service standards · 4 min

    Next steps · Practice

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At onboarding for service roles, when first-contact resolution is low, after complaint reviews.

Customer service, support and front-line staff.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Service standards link
  • Escalation contact
  • Reporting route
  • Help contact
  • Policy link
  • LMS or record system
  • Course URL
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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