Lesson 1: When a paraphrase put two aircraft in conflict · 10 min
Before you begin · Invented training scenario · What went wrong
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 5 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Invented training scenario · What went wrong
Why standard phrases · Match
Habits · Check
Urgent calls · Scenario
When to use plain language · Check
Next steps · Practice