Lesson 1: The email that caused a misunderstanding · 8 min
Before you begin · Harbourview Logistics · What went wrong
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 5 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Harbourview Logistics · What went wrong
Five parts · Order it
Same message, three tones · Which tone?
Rewrite · Linking words
Three tricky messages · Try it
Save your templates · Next steps · Practice