Lesson 1: Why the shift leader matters · 7 min
Before you begin · Seven o'clock on Ward 3 · What does a shift leader own?
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 12 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Seven o'clock on Ward 3 · What does a shift leader own?
Delegation in brief · Who can do what · Team culture
Plan the shift · Put it in order · Check
Scenario · Scenario · Match the indicator
Who to tell · Small tests of change and evidence · Scenario
Practice · Completion