Lesson 1: Why requests go wrong · 4 min
Before you begin · Look at the pricing page, soon
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 6 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Look at the pricing page, soon
Anatomy · Rewrite it · Check
Choosing · Pick the channel · Check
Answering well · Say it kindly · An urgent request
The follow-up ladder · Kind or pushy?
Final assessment · Course complete