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Free course template · Global

Customer-facing english: Hospitality, tourism and service desks

A ready-made course, live deck and two surveys for front desk. AhaSlides tracks progress, completion and scores for you. 35 minutes, 6 lessons. Last reviewed 21 October 2026; not legal advice.

By Leo

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Customer-facing english: Hospitality, tourism and service desks: try 3 questions

Three questions from this course. Pick an answer, then see why.

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Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 5 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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The Customer-facing english: Hospitality, tourism and service desks course as a learner first sees it

Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's answers to the quizzes and activities in the course.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 35 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: A guest, a problem and the wrong reply · 8 min

    Before you begin · Alder Hotels front desk · Why it fails

  • Lesson 2: Greeting, asking and confirming · 5 min

    Phrase card · Choose the reply

  • Lesson 3: Check-in, check-out and bookings · 5 min

    Order the steps · Lost booking

  • Lesson 4: Directions, recommendations and questions · 5 min

    Directions phrases · Allergy question

  • Lesson 5: Complaints and calming a guest · 5 min

    Calm in three steps · Delayed flight

  • Lesson 6: Final assessment on service phrases and next steps · 7 min

    Phrase card · Next steps · Practice

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

Before the peak season for hotel, airport, restaurant and retail staff, at onboarding, and as a quarterly service-phrases refresher.

Front desk, hotel, airport, restaurant, tourism and retail staff who serve English-speaking customers (A2 to B2); run by L&D with operations managers.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Ld contact
  • Company style guide link
  • LMS or record system
  • Course URL
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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