Lesson 1: Why decisions on a busy shift matter · 7 min
Before you begin · Four things at once · Your scope in three words
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 12 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Four things at once · Your scope in three words
Five rights · Who should do this? · Match the task
Ranking routine · Put it in order · Rank the ward list
Five steps of the process · Judgement in four moves · Match the move
Scenario · Scenario · Who to tell and how
Practice · Completion