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Free course template · Global

Say it kindly and clearly: Feedback practice

A ready-made course, live deck and two surveys for managers. AhaSlides tracks progress, completion and scores for you. 25 minutes, 6 lessons, 10-question final check. Last reviewed 4 November 2026; not legal advice.

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Free. No credit card. Edit everything.

Course outline at a glance

  • The cost of avoiding
  • Omar's case
  • Quiz

  • Four parts
  • Sort the lines
  • Spot the Demand
  • Accordion
  • Sorting activity
  • Quiz

  • Three parts
  • Opening line
  • Flashcards
  • Scenario

  • What the gap is
  • Score a message
  • Join in
  • Quiz

  • Praise and receiving
  • Your conversation
  • Quiz

  • Final assessment
  • Course complete
  • Quiz
  • Multi-select quiz
  • Flashcards

Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 2 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's result on the 10-question final check, against the 80% pass mark.

  • What landed

    Survey results show what people took away and what to change next time.

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6 lessons, about 25 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: Nice is not kind · 5 min

    Before you begin · The cost of avoiding · Omar's case

  • Lesson 2: SBED · 5 min

    Four parts · Sort the lines · Spot the Demand

  • Lesson 3: Warm but firm · 4 min

    Three parts · Opening line

  • Lesson 4: Practise the Directness Gap · 5 min

    What the gap is · Score a message · Join in

  • Lesson 5: Praise, thanks and a plan · 3 min

    Praise and receiving · Your conversation

  • Lesson 6: Final assessment · 3 min

    Final assessment · Course complete

Source and credit: Adapted from "Teaching hard conversations: a free session plan for managers and new leaders" by Andreas Pettersson, Leaders ADAPT (www.leadersadapt.com/teach-hard-conversations/ (opens in a new tab)), licensed CC BY 4.0 (creativecommons.org/licenses/by/4.0/ (opens in a new tab)). Changes were made. Not endorsed by Leaders ADAPT. AhaSlides condensed the session plan into a short self-paced course and live deck, rewrote it for workplace learning, and replaced pair practice with written scenarios and quizzes. Not endorsed by Leaders ADAPT.

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At onboarding or as continuing professional development, with a yearly refresher (best practice).

Managers, team leads and new leaders.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Link to your live session deck
  • Link to the self-paced course
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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