Lesson 1: Why emotions matter at work · 7 min
Before you begin · The sharp reply · What would help?
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 8 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · The sharp reply · What would help?
Four parts · In practice · Check
Four steps · Tools · Try it
Empathy and limits · What would you do? · Check
Daily practice · Repair · Try it
Next steps · Practice