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Free course template · Global

Escalating issues well

A ready-made course, live deck and three surveys for all employees. AhaSlides tracks progress, completion and scores for you. 30 minutes, 6 lessons, 10-question final check. Last reviewed 6 November 2026; not legal advice.

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Course outline at a glance

  • Two weeks of hoping
  • Quiz

  • Three questions
  • Why people wait
  • Sort it
  • Process
  • Flashcards
  • Sorting activity
  • Quiz

  • Five parts
  • Rewrite it
  • Accordion
  • Flashcards
  • Quiz

  • Choosing the person
  • Channel and tone
  • A stuck review
  • Accordion
  • Scenario
  • Quiz

  • After you escalate
  • When someone escalates to you
  • A recurring error
  • Process
  • Flashcards
  • Scenario
  • Multi-select quiz

  • Final assessment
  • Course complete
  • Quiz
  • Multi-select quiz
  • Flashcards

Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 7 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's result on the 10-question final check, against the 80% pass mark.

  • What landed

    Survey results show what people took away and what to change next time.

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6 lessons, about 30 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: Why escalation matters · 4 min

    Before you begin · Two weeks of hoping

  • Lesson 2: Handle it, flag it or escalate it? · 6 min

    Three questions · Why people wait · Sort it

  • Lesson 3: Write the escalation · 6 min

    Five parts · Rewrite it · Check

  • Lesson 4: Who, where and how · 5 min

    Choosing the person · Channel and tone · A stuck review

  • Lesson 5: Follow up and receive well · 5 min

    After you escalate · When someone escalates to you · A recurring error

  • Lesson 6: Final assessment · 4 min

    Final assessment · Course complete

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and all three surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At onboarding or as continuing professional development, with a yearly refresher (best practice).

All employees, especially project team members, team leads and anyone who works across teams.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Link to your live session deck
  • Link to the self-paced course
  • Where course completion is recorded
  • Where staff report safety, conduct or legal matters
  • Who to contact for an urgent issue
  • Who to escalate to for each kind of issue
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and all three surveys into your AhaSlides account in one click.

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