Lesson 1: The duties · 6 min
Before you begin · What the law asks · Who regulates and how complaints work
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 2 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · What the law asks · Who regulates and how complaints work
Where the line sits · Sort the statements · Practise · Check your understanding
Bookings, conditions and security · Practise · Check your understanding
Recording reasons · The complaints routes · Practise
Equality, harassment and Prevent · Join the live session
Final assessment · Course complete
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