Lesson 1: The email that started a week of silence · 7 min
Before you begin · At Harbour Logistics, Tom writes to Priya · What would you say?
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 7 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · At Harbour Logistics, Tom writes to Priya · What would you say?
Two animals · The four steps · Check
Sort the sentences · Observation or judgement? · Check
The blaming chat · The blame arrives at you · Rewrite it
A good request · When words are not enough · Check
Apply it on the job · Practice