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Free course template · Global

Handling conflict in diverse teams

A ready-made course, live deck and two surveys for managers and team leads. AhaSlides tracks progress, completion and scores for you. 40 minutes, 6 lessons, 12-question final check. Last reviewed 28 October 2026; not legal advice.

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Course outline at a glance

  • Explain why style differences can turn ordinary disagreement into conflict, and why early action matters
  • Quiz
  • Video

  • Tell task conflict, relationship conflict and conduct issues apart, and know which ones a manager may resolve alone
  • Tabs
  • Quiz

  • Choose manager actions that de-escalate and stay neutral
  • Sorting activity
  • Accordion
  • Multi-select quiz

  • Run a five-step conflict conversation without taking sides
  • Process
  • Scenario
  • Quiz

  • Document, follow up and escalate to HR when the conflict involves protected characteristics, threats or repeated misconduct
  • Checklist
  • Process
  • Quiz

Final check: 12 questions, 80% to pass

Try some questions from the course

Question 1 of 3

What most likely turned a style difference into two camps?

 

Blunt and careful are styles. Without an early conversation, each person filled the gap with an assumption about the other's intent.

Lesson 1, Your role, teaches this. See the outline

Question 2 of 3

A team member says a colleague keeps making comments about her religion. What kind of issue is this?

 

Comments about a protected trait can be harassment. The manager does not mediate. HR handles it.

Lesson 2, The rules: what kind of conflict is it?, teaches this. See the outline

Question 3 of 3

What do you do if step 2 shows a possible conduct issue?

 

Conduct issues are not mediated by a manager. HR takes over.

Lesson 4, The conversation, teaches this. See the outline

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Learners earn a certificate

Your organisation

Certificate of completion

This certifies that

Alex Morgan

has completed

Handling conflict in diverse teams

Completed on12 October 2026
Sample certificate with a placeholder learner name.

Style 1 of 6: Indigo serif

Everyone who finishes gets a certificate with their name, the course title and the completion date. Add your own logo, colours and signer.

Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 9 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's result on the 12-question final check, against the 80% pass mark.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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6 lessons, about 40 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: Your role · 6 min

    Explain why style differences can turn ordinary disagreement into conflict, and why early action matters.

  • Lesson 2: The rules: what kind of conflict is it? · 6 min

    Tell task conflict, relationship conflict and conduct issues apart, and know which ones a manager may resolve alone.

  • Lesson 3: Do / Don't · 6 min

    Choose manager actions that de-escalate and stay neutral.

  • Lesson 4: The conversation · 10 min

    Run a five-step conflict conversation without taking sides.

  • Lesson 5: Document and escalate · 6 min

    Document, follow up and escalate to HR when the conflict involves protected characteristics, threats or repeated misconduct.

  • Lesson 6: Final assessment · 6 min

    12 questions, 80% to pass. The result is saved to the learner's record.

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At promotion to manager + every 2 years (best practice).

Managers and team leads.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • HR contact
  • Reporting channel
  • Security contact
  • Record location
  • Conflict resolution policy
  • EAP contact
  • LMS or record system
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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