Lesson 1: Why it spreads at work · 4 min
Before you begin · The Friday message
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 7 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · The Friday message
Four signs · Spot it · Check
The routine · How to check · Check
Joon-ho and the client claim · The number from the meeting · Aoife and the scam warning
Correction steps · Escalate
Final assessment · Course complete