US multi-stateState licensing/CE rules

Cultural competency & implicit bias in healthcare

A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 7 details that are specific to your organisation.

See the live deckSee the full outline
Try the coursePreview the survey
Length
45 min
Lessons
7 lessons
Frequency
State - e.g
Last reviewed
8 Oct 2026
What would you do?
What would you do?

Clinic MA overhears a colleague say a Spanish-speaking patient "won't follow instructions anyway"

Try it: this is one of 13 interactive activities in the course.

What's included

Three pieces that work together

Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.

Self-paced course

Short lessons with real workplace scenarios, not walls of text.

  • 7 lessons, about 45 minutes
  • 2 video slots (you add the videos)
  • Scenario, process, tabs, flashcards and quizzes
  • 12-question final check, 80% to pass

Live session deck

An AhaSlides presentation to run after the course, in person or online.

  • 10 slides
  • Quiz, word cloud, poll, open-ended slides
  • A closing slide for your contacts

Two surveys

Find out what landed, and whether people use it on the job.

  • Post-course feedback, about 2 minutes
  • 30-day check-in
  • Anonymous by default
  • Results feed your next refresher

Learning objectives

At the end of this course, learners can

Each objective and the lesson that covers it.

IDObjectiveSourceWhere it's covered
TO 1.0Achieve ≥ 80% on the final assessment-Whole course
LO 54.1.1Explain how bias contributes to health disparities and why your state requires this training + your infoB&P §2190.1; state rulesLesson 1: Why this matters
LO 54.2.1Define implicit bias, explicit bias, cultural humility and structural factorsB&P §2190.1(d)Lesson 2: Key ideas
LO 54.3.1Recognise how bias can show up in clinical decisions and interactionsB&P §2190.1(d)(1)Lesson 3: Spot it
LO 54.4.1Use strategies to reduce bias: slow thinking, individuation, perspective-taking, standardised protocolsB&P §2190.1(d)(2)Lesson 4: What would you do?
LO 54.5.1Provide language access and respectful communication under civil rights law + your infoTitle VI; 45 CFR 92Lesson 5: Reduce bias in practice
LO 54.6.1Speak up and report discrimination concerns + your infoTitle VI; §1557Lesson 6: Speak up

Your part: what a template can't do for you

  • Minimum duration: 45 min ( check minimum hours; this template ≈ 1 contact hour).
  • Your workplace details: fill in the 7 highlighted fields so the course describes your own policies, contacts and locations.
  • Records: record completion in your own LMS or record system.

Course outline

7 lessons, about 45 minutes

Minutes per lesson are an estimate, shared out by page count.

ContentInteractiveVideoYou customise
1

Why this matters

3 pages

8 min
Before you beginNoteList
"She said the pain was a 9"Key factVideo
What the data showTextNoteChartQuiz
2

Key ideas

2 pages

6 min
TermsTabs
FlashcardsFlashcardsQuiz
3

Spot it

2 pages

6 min
Where bias shows upSorting activity
ExampleMulti-select quizVideo
4

What would you do?

2 pages

6 min
Scenario (bystander)Scenario
Scenario (clinician)ScenarioQuiz
5

Reduce bias in practice

3 pages

8 min
StrategiesProcess
Communication & language accessChecklistYour info
CheckQuiz
6

Speak up

2 pages

6 min
Reporting pathProcessYour infoYour infoTable
CheckQuiz
7

Final assessment

Assessment

5 min
Final check12 questions80% to passCompletion page

Live deck and surveys

10 slides to run live, two surveys to close the loop

Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.

TitleTitle + agenda + ground rules (respectful, no patient identifiers)
Word cloudWhat does respectful care look like?
PollHave you seen an assumption affect a patient's care?
QuizBest interpreter for a consent discussion?
Content5 bias-reduction strategies
QuizImplicit bias tests should be used to…
Open-endedOne habit you'll try this month
ScaleOur unit makes it easy to get an interpreter.
Q&AAsk the trainer anything
Closing · customiseReporting & 1557 contact
Post-course feedback: 11 questions, about 2 min
  1. Overall rating 5 stars
  2. Relevant, realistic, right length, helpful activities agree/disagree grid
  3. What was most useful? multi-select
  4. Confidence before this course, and now 1-5 scale
  5. How confident are you speaking up when a colleague makes a biased comment? 1-5 scale
  6. Which strategy are you most likely to use? multiple choice
  7. What would help our team deliver more equitable care? open text
  8. Patients of all backgrounds are treated with equal respect in my unit. 1-5 scale
  9. One thing we should change or add open text
  10. Would you recommend this course? NPS
30-day check-in
  1. Have you used what you learned since the course? multiple choice
  2. How confident are you today? Compare with day 1 1-5 scale
  3. Do you know where to find how to get a qualified interpreter and report discrimination concerns? yes / no / not sure
  4. A moment where the training helped, or where you weren't sure open text
  5. Which topics should the next refresher focus on? ranking

Results show whether people use the training on the job, not just whether they finished it.

Make it yours

7 fields to fill in, and you're ready

Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.

  • Hours, cycle, required topics, approved-provider rules{{STATE_REQUIREMENT}}
  • Interpreter access howto{{INTERPRETER_ACCESS_HOWTO}}
  • Section 1557 coordinator{{SECTION_1557_COORDINATOR}}
  • Reporting channel{{REPORTING_CHANNEL}}
  • Org health equity data{{ORG_HEALTH_EQUITY_DATA}}
  • LMS or record system{{LMS_OR_RECORD_SYSTEM}}
Show all 7 fields
  • Survey URL{{SURVEY_URL}}

FAQ

Common questions

Can I run cultural competency & implicit bias in healthcare training online?

The course itself is self-paced and online, and the live deck lets you add a live session. Whether online delivery meets your local rules depends on the law that applies to you, so check State licensing/CE rules or ask your own counsel.

How often is this training needed?

State - e.g. MI: 1 hour per year of license cycle at renewal, 2 hours for initial licensure; NJ perinatal: biennial; employer policy annual.

Who needs this training?

Licensed clinicians and patient-facing staff - physicians, nurses, PAs, pharmacists, L&D teams, front desk, interpreters.

What records should I keep?

Record completion in your own LMS or record system, so you can show who finished the course and when. Check the retention period that applies to you in State licensing/CE rules.

Can I edit the content?

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply. Keep anything your own law requires you to cover.

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Last reviewed: 8 October 2026Based on: State licensing/CE rules - e.g. CA Bus. & Prof. Code §2190.1 (AB 241: implicit bias content in CME), CA Health & Safety …Templates are a starting point, not legal advice.

Ready to run it?

Open the live deck to see how the session runs alongside the course and both surveys.

See the live deck