Lesson 1: A mix-up in a patient handover · 10 min
Before you begin · Alder Care Centre · What went wrong
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 4 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Alder Care Centre · What went wrong
Words · Match
Order the interview · Open or closed?
Plain words · Try it
A clear handover · Escalate
Next steps · Practice