US federalThe Joint Commission workplace violence

Workplace violence prevention in healthcare

A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 11 details that are specific to your organisation.

See the live deckSee the full outline
Try the coursePreview the survey
Length
40 min
Lessons
7 lessons
Frequency
At hire + annually + when the WPV program changes
Last reviewed
8 Oct 2026
De-escalate
What would you do?

Behavioral health tech: a patient denied a smoke break throws a chair

Try it: this is one of 17 interactive activities in the course.

What's included

Three pieces that work together

Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.

Self-paced course

Short lessons with real workplace scenarios, not walls of text.

  • 7 lessons, about 40 minutes
  • 2 video slots (you add the videos)
  • Accordion, sorting activity, process, scenario and quizzes
  • 12-question final check, 80% to pass

Live session deck

An AhaSlides presentation to run after the course, in person or online.

  • 11 slides
  • Quiz, word cloud, poll, scale slides
  • A closing slide for your contacts

Two surveys

Find out what landed, and whether people use it on the job.

  • Post-course feedback, about 2 minutes
  • 30-day check-in
  • Anonymous by default
  • Results feed your next refresher

Learning objectives

At the end of this course, learners can

Each objective and the lesson that covers it.

IDObjectiveSourceWhere it's covered
TO 1.0Achieve ≥ 80% on the final assessment-Whole course
LO 53.1.1Explain the organisation's WPV program, definitions and leadership + your infoTJC LD/NPGLesson 1: Why this matters
LO 53.2.1Recognise early warning signs of escalation in patients and visitorsOSHA 3148Lesson 2: Know the hazard
LO 53.3.1Use verbal and non-verbal de-escalation techniquesTJC HR.01.05.03 (verify); OSHA 3148Lesson 3: Controls
LO 53.4.1Use environmental and procedural controls and call for help early + your infoTJC EC.02.01.01; OSHA 3148Lesson 4: De-escalate
LO 53.5.1Report every incident, including verbal abuse, and access post-incident support + your infoTJC LD/NPGLesson 5: Community & home visits
LO 53.6.1Stay safe in home and community visits + your infoOSHA 3148Lesson 6: Report & recover

Your part: what a template can't do for you

  • Your workplace details: fill in the 11 highlighted fields so the course describes your own policies, contacts and locations.
  • Records: record completion in your own LMS or record system.

Course outline

7 lessons, about 40 minutes

Minutes per lesson are an estimate, shared out by page count.

ContentInteractiveVideoYou customise
1

Why this matters

3 pages

7 min
Before you beginNoteList
"It's not part of the job"Key factVideo
Our programAccordionYour infoQuiz
2

Know the hazard

3 pages

7 min
Types & sourcesTabs
Escalation warning signsFlashcards
CheckSorting activityQuiz
3

Controls

2 pages

4 min
HierarchyProcessYour info
CheckQuiz
4

De-escalate

3 pages

7 min
TechniquesStep-by-stepVideo
What would you do?ScenarioYour info
What would you do?ScenarioQuiz
5

Community & home visits

2 pages

4 min
Home health safetyChecklistYour info
CheckSorting activityQuiz
6

Report & recover

3 pages

7 min
Report every incidentProcessYour infoKey fact
After an incidentAccordionYour info
LeadersChecklistMulti-select quiz
7

Final assessment

Assessment

4 min
Final check12 questions80% to passCompletion page

Live deck and surveys

11 slides to run live, two surveys to close the loop

Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.

TitleTitle + agenda + "please don't share identifiable incidents" note
Word cloudOne word for how violence affects your shift
QuizMost common source of violence against healthcare workers?
PollDo you report verbal abuse?
Content · customiseOur alarm codes & security number
QuizBest position with an agitated patient?
Role-play promptOpen-ended "What would you say first?
ScaleI feel supported after an incident.
QuizHome visit feels unsafe - you…
Q&AAsk the trainer anything
Closing · customiseEAP + reporting
Post-course feedback: 11 questions, about 2 min
  1. Overall rating 5 stars
  2. Relevant, realistic, right length, helpful activities agree/disagree grid
  3. What was most useful? multi-select
  4. Confidence before this course, and now 1-5 scale
  5. How confident are you… grid
  6. What stops people reporting incidents here? multiple choice
  7. How useful was the de-escalation practice? 5 stars
  8. Leaders here take violence against staff seriously. 1-5 scale
  9. One thing we should change or add open text
  10. Would you recommend this course? NPS
30-day check-in
  1. Have you used what you learned since the course? multiple choice
  2. How confident are you today? Compare with day 1 1-5 scale
  3. Do you know where to find our incident reporting system and behavioral emergency code? yes / no / not sure
  4. A moment where the training helped, or where you weren't sure open text
  5. Which topics should the next refresher focus on? ranking

Results show whether people use the training on the job, not just whether they finished it.

Make it yours

11 fields to fill in, and you're ready

Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.

  • WPV program leader{{WPV_PROGRAM_LEADER}}
  • Site controls{{SITE_CONTROLS}}
  • Code for behavioral emergency{{CODE_FOR_BEHAVIORAL_EMERGENCY}}
  • Security contact{{SECURITY_CONTACT}}
  • Check in procedure{{CHECK_IN_PROCEDURE}}
  • Incident reporting system{{INCIDENT_REPORTING_SYSTEM}}
Show all 11 fields
  • EAP contact{{EAP_CONTACT}}
  • State WPV law{{STATE_WPV_LAW}}
  • Reporting channel{{REPORTING_CHANNEL}}
  • LMS or record system{{LMS_OR_RECORD_SYSTEM}}
  • Survey URL{{SURVEY_URL}}

FAQ

Common questions

Can I run workplace violence prevention in healthcare training online?

The course itself is self-paced and online, and the live deck lets you add a live session. Whether online delivery meets your local rules depends on the law that applies to you, so check The Joint Commission workplace violence or ask your own counsel.

How often is this training needed?

At hire + annually + when the WPV program changes (Joint Commission); state rules.

Who needs this training?

All hospital/clinic staff and licensed practitioners - ED, behavioral health, med-surg, home health, security, front desk; leader page in Lesson 6.

What records should I keep?

Record completion in your own LMS or record system, so you can show who finished the course and when. Check the retention period that applies to you in The Joint Commission workplace violence.

Can I edit the content?

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply. Keep anything your own law requires you to cover.

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Last reviewed: 8 October 2026Based on: The Joint Commission workplace violence requirements (effective Jan 1, 2022: LD.03.01.01, EC.02.01.01, HR.01.05.03 and o…Templates are a starting point, not legal advice.

Ready to run it?

Open the live deck to see how the session runs alongside the course and both surveys.

See the live deck