Lesson 1: Why change programmes fail · 7 min
Before you begin · A new system, a quiet team · What went wrong?
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 9 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · A new system, a quiet team · What went wrong?
Typical responses over time · What each response needs · Check
Eight steps in plain terms · ADKAR for one person · Which model when?
Resistance is information · What would you do? · Check
A clear message · Two-way, not one-way · Try it
After the launch · Practice