Meetings and calls in english
A ready-made course you customise for your organisation, with a live session deck and two surveys. You only add the 5 details that are specific to your organisation.
- Length
- 35 min
- Lessons
- 6 lessons
- Frequency
- Before a role with regular calls
- Last reviewed
- 21 Oct 2026
A colleague talks for a long time
Try it: this is one of 15 interactive activities in the course.
What's included
Three pieces that work together
Copy once, get everything. Learners prepare on their own, you answer questions live, and the surveys tell you what stuck.
Self-paced course
Short lessons with real workplace scenarios, not walls of text.
- 6 lessons, about 35 minutes
- Process, scenario, tabs, sorting activity and quizzes
Live session deck
An AhaSlides presentation to run after the course, in person or online.
- 10 slides
- Poll, quiz, word cloud, scale slides
- A closing slide for your contacts
Two surveys
Find out what landed, and whether people use it on the job.
- Post-course feedback, about 2 minutes
- 30-day check-in
- Anonymous by default
- Results feed your next refresher
Learning objectives
At the end of this course, learners can
Each objective and the lesson that covers it.
| ID | Objective | Source | Where it's covered |
|---|---|---|---|
| TO 218.0 | Achieve ≥ 80% on the final assessment | - | Whole course |
| SO 218.1 | Open a meeting with an agenda and roles | Business communication skill (none) | Whole course |
| SO 218.2 | Contribute, interrupt and clarify politely | CEFR interaction scales [source: report anchor, unverified] | Whole course |
| SO 218.3 | Open and close phone and video calls | Business communication skill (none) | Whole course |
| SO 218.4 | Check understanding on a bad line | Best practice | Whole course |
| SO 218.5 | Summarise decisions and actions and follow up in writing + your info | Employer's meeting norms your company style guide link | Whole course |
Your part: what a template can't do for you
- Your workplace details: fill in the 5 highlighted fields so the course describes your own policies, contacts and locations.
- Records: record completion in your own LMS or record system.
Course outline
6 lessons, about 35 minutes
Minutes per lesson are an estimate, shared out by page count.
1A meeting where nobody understood the decision
3 pages
8 min
A meeting where nobody understood the decision
3 pages
2Opening, agenda and roles
2 pages
6 min
Opening, agenda and roles
2 pages
3Contributing, interrupting and clarifying
2 pages
6 min
Contributing, interrupting and clarifying
2 pages
4Phone and video call openings and closings
2 pages
5 min
Phone and video call openings and closings
2 pages
5Summaries, actions and follow-up
2 pages
5 min
Summaries, actions and follow-up
2 pages
6Final assessment and next steps
2 pages
5 min
Final assessment and next steps
2 pages
Live deck and surveys
10 slides to run live, two surveys to close the loop
Pink slides are interactive. Both surveys are anonymous; pink questions are written for this course.
Post-course feedback: 11 questions, about 2 min
- Overall rating 5 stars
- Relevant, realistic, right length, helpful activities agree/disagree grid
- What was most useful? multi-select
- Confidence before this course, and now 1-5 scale
- Which part is still unclear? multiple choice
- How confident are you in meetings now? 1-5 scale
- Which phrase will you use? open text
- I feel able to speak up in a meeting in English. 1-5 scale
- One thing we should change or add open text
- Would you recommend this course? NPS
30-day check-in
- Have you used what you learned since the course? multiple choice
- How confident are you today? Compare with day 1 1-5 scale
- Do you know where to find the phrase list? yes / no / not sure
- A moment where the training helped, or where you weren't sure open text
- Which topics should the next refresher focus on? ranking
Results show whether people use the training on the job, not just whether they finished it.
Make it yours
5 fields to fill in, and you're ready
Everything else is done. These are the details only your organisation knows; each one is highlighted inside the course.
- Ld contact
{{LD_CONTACT}} - Company style guide link
{{COMPANY_STYLE_GUIDE_LINK}} - LMS or record system
{{LMS_OR_RECORD_SYSTEM}} - Survey 2 URL
{{SURVEY_2_URL}} - Course URL
{{COURSE_URL}}
FAQ
Common questions
Can I run meetings and calls in english training online?
Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.
How often is this training needed?
Before a role with regular calls, as a monthly speaking lab, and before an international project kick-off.
Who needs this training?
Non-native English speakers who join or chair meetings, phone calls and video calls (B1 to C1); run by L&D with heads of international teams.
What records should I keep?
Record completion in your own LMS or record system, so you can show who finished the course and when.
Can I edit the content?
Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.
Related templates
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Polite, persuasive workplace conversations: Small talk, requests and respectful pushback
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Presenting and speaking up in english
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Ready to run it?
Open the live deck to see how the session runs alongside the course and both surveys.