Lesson 1: The report that was ready before anyone asked · 6 min
Before you begin · Two team members at Harbour Logistics hear the same news · What would you say?
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 7 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.
What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Two team members at Harbour Logistics hear the same news · What would you say?
Three habits · Your remit · Check
Sort the behaviours · Why it matters · Check
The gap in the process · The sudden change · The edge of your remit
Problem plus option · Agree the boundary · Check
Your next steps · Practice