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Free course template · Global

Care navigation for reception teams: Spotting red-flag symptoms on the phone and at the desk

A ready-made course, live deck and three surveys for receptionists. AhaSlides tracks progress, completion and scores for you. 35 minutes, 6 lessons, 10-question final check. Last reviewed 13 November 2026; not legal advice.

By AhaSlides

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Care navigation for reception teams: try 3 questions

Three questions from this course. Pick an answer, then see why.

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Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 2 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's result on the 10-question final check, against the 80% pass mark.

  • What landed

    Survey results show what people took away and what to change next time.

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6 lessons, about 35 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: The front door of care · 7 min

    Before you begin · A fictional morning phone queue · Check your understanding

  • Lesson 2: Red flags in your protocol · 7 min

    Emergency red flags · What to do with a red flag · Check your understanding

  • Lesson 3: Asking and recording · 7 min

    Calm, clear questions · Sort it · Practise

  • Lesson 4: Signposting · 4 min

    Other services and when to use them · Practise

  • Lesson 5: Difficult calls and looking after yourself · 6 min

    Distressed, angry or suicidal callers · After a hard call · Check your understanding

  • Lesson 6: Final assessment · 4 min

    Final assessment · Course complete

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Often taught together

Courses teams often run alongside this one.

Also listed in

  • Clinical Skills Training for Nurses
  • Global
  • AhaSlides
  • Healthcare & life sciences
  • Clinics, GP & dental practices
  • Regulated & licensed firms
  • Customer service & support
  • Office & admin staff
  • Frontline & customer-facing staff
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Common questions

Yes. The course, the live deck and all three surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At onboarding or as continuing professional development, with a yearly refresher (best practice).

Receptionists, care navigators, patient services and administrative staff in GP surgeries, clinics and dental practices; run by practice managers or clinical leads.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Link to your live session deck
  • Where your protocol is kept
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and all three surveys into your AhaSlides account in one click.

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