Lesson 1: Why handover fails and what good looks like · 7 min
Before you begin · Shift change on Ward 4 · What good looks like
Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 13 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.



What learners can do at the end of each lesson. Minutes are an estimate.
Before you begin · Shift change on Ward 4 · What good looks like
The four parts · Put the call in order · Match the part
Six steps at the bedside · Privacy and dignity · Spot the gap
Escalation routine · If you are not heard · Scenario
Read-back · Scenario · Who to tell
Practice · Completion