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Free course template · US federal

Serving customers with disabilities (US)

A ready-made course, live deck and two surveys for customer-facing staff. AhaSlides tracks progress, completion and scores for you. 35 minutes, 7 lessons, 12-question final check. Last reviewed 28 October 2026; not legal advice.

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Course outline at a glance

  • Explain what Title III requires of businesses open to the public and why front-line staff carry most of it
  • Quiz
  • Video

  • Define a service animal and tell it apart from emotional support animals and pets
  • Tabs
  • Flashcards
  • Quiz

  • Apply the service-animal rules: the two questions, what you can't ask, when an animal may be removed, no extra fees, miniature horses case by case
  • Accordion
  • Sorting activity
  • Multi-select quiz
  • Video

  • Provide effective communication with customers who have hearing, vision or speech disabilities
  • Accordion
  • Quiz

  • Keep accessible routes and features usable and offer help respectfully
  • Scenario
  • Quiz

  • Escalate access requests and complaints to the right person
  • Process
  • Quiz

Final check: 12 questions, 80% to pass

Try some questions from the course

Question 1 of 3

Why do front-line staff matter so much for ADA Title III?

 

Most access decisions happen at the door, the counter or the phone, and staff make them. A wrong call by one employee is a wrong call by the business.

Lesson 1, Why the rule exists, teaches this. See the outline

Question 2 of 3

Which of these is a service animal under the ADA?

 

Under the ADA a service animal is a dog trained to do work or perform tasks for a person with a disability. Comfort and emotional support animals are not covered by that definition.

Lesson 2, What's covered, teaches this. See the outline

Question 3 of 3

A guest's service dog is clearly guiding her. What may you ask?

 

The two questions are only for when it is not obvious what the dog does. A guide dog leading a person who is blind needs no questions.

Lesson 3, Allowed vs not allowed, teaches this. See the outline

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Learners earn a certificate

Your organisation

Certificate of completion

This certifies that

Alex Morgan

has completed

Serving customers with disabilities (US)

Completed on12 October 2026
Sample certificate with a placeholder learner name.

Style 1 of 6: Indigo serif

Everyone who finishes gets a certificate with their name, the course title and the completion date. Add your own logo, colours and signer.

Three pieces that work together

Learners prepare on their own, you answer questions live, and the surveys tell you what stuck. 10 fields to fill in with your own policy, contacts and locations; each one is highlighted inside the course.

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Completion is tracked for you

Learners sign in to take the course, so every start, finish and score is recorded in AhaSlides. No spreadsheet to keep.

  • Who has finished

    See who has not started, who is in progress and who has completed the course.

  • Every score

    Each learner's result on the 12-question final check, against the 80% pass mark.

  • What landed

    Survey results show what people took away, and the 30-day check-in shows whether they use it.

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7 lessons, about 35 minutes

What learners can do at the end of each lesson. Minutes are an estimate.

  • Lesson 1: Why the rule exists · 5 min

    Explain what Title III requires of businesses open to the public and why front-line staff carry most of it.

  • Lesson 2: What's covered · 5 min

    Define a service animal and tell it apart from emotional support animals and pets.

  • Lesson 3: Allowed vs not allowed · 8 min

    Apply the service-animal rules: the two questions, what you can't ask, when an animal may be removed, no extra fees, miniature horses case by case.

  • Lesson 4: Communication and access duties · 5 min

    Provide effective communication with customers who have hearing, vision or speech disabilities.

  • Lesson 5: Case practice · 5 min

    Keep accessible routes and features usable and offer help respectfully.

  • Lesson 6: Escalate correctly · 2 min

    Escalate access requests and complaints to the right person.

  • Lesson 7: Final assessment · 5 min

    12 questions, 80% to pass. The result is saved to the learner's record.

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Often taught together

Courses teams often run alongside this one.

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Common questions

Yes. The course, the live deck and both surveys are free. Claiming the template into your AhaSlides account is free too.

Yes. The course is self-paced and online, and the live deck lets you add a live session in the room or online.

At hire + every 2 years (best practice).

Customer-facing staff in businesses open to the public (shops, restaurants, hotels, clinics, gyms, banks, theaters, offices) and their shift leads.

Record completion in your own LMS or record system, so you can show who finished the course and when.

Yes, everything. Change the wording, swap scenarios for ones from your workplace, add your logo, or remove parts that don't apply.

Your own details, each highlighted inside the course:
  • Ada contact
  • Shift lead or manager
  • Access request log
  • Maintenance contact
  • Interpreter or vri service
  • Accessible formats available
  • State local disability law
  • LMS or record system
Then edit anything else you like: wording, scenarios, your logo.
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Ready to run it?

Free. Copy the course, live deck and both surveys into your AhaSlides account in one click.

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